Technical Writer


Would you like to make history in Amazon's industry-leading cloud computing space?

Data Center Global Services (DCGS) is looking for a technical writer to develop procedural documentation to support data center operations internationally. This writer will also support a global training program to improve employee English-language business writing skills.

DCGS is responsible for building and maintaining the electrical plants, cooling plants and physical spaces that support Amazon's servers. The technical writing team plays a vital role in keeping data centers up and running by making sure the methods and procedures that engineers and technicians follow are clearly described and easy to follow.

Key Responsibilities:

  • Develop operations, process, and procedure documentation for engineers, electricians, and mechanics
  • Transform technical concepts into documentation that is easily understood
  • Develop and deliver in-person and remote training to data center staff
  • Conduct peer edits for grammar, style, and form
  • Independently follow established document designs and standards
  • Work with documentation management systems and help oversee the lifecycle of documents

Basic Qualifications

Required Skills and Experience:

  • Bachelor's degree in English, Technical Writing, Computer Science, or related field
  • Ability to write clearly and with grammatical accuracy
  • Demonstrated problem-solving skills, attention to detail, and focus on quality
  • A proactive attitude to resolving problems and delivering results.
  • Demonstrated ability to manage multiple, complex projects with tight deadlines and time-critical deliverables through their entire life cycle
  • Ability to stay on target and on track under normal circumstances, and to expedite efforts when required
  • A minimum of 5 years of technical documentation experience
  • Experience using multiple authoring tools
  • Experience developing and delivering training
  • Strong attention to detail and accuracy
  • Proven success designing, writing, and editing technical documentation for an engineering community
  • Strong interpersonal communication skills
  • Ability to present complex technical information in a clear and concise manner
  • Experience interviewing experts, such as mechanics, electricians, or engineers, to elicit essential content
  • Experience with XML-based publishing systems

Other Requirements:

  • Domestic and international travel

Preferred Qualifications

Preferred Skills and Qualifications:

  • Combined technical background to easily interact with engineers
  • Demonstrated ability to deliver high-quality technical documents and training
  • Proactive and able to ramp up on new concepts and methods quickly
  • Ability to identify opportunities to improve processes and tools, driving team improvements and contributing to the effectiveness of the work environment
  • A passion to thrive in a fast-paced, ever-changing environment
  • Previous experience writing procedures for people working in dangerous environments
  • Experience working with remote teams
  • Experience working in a data center, networking, or manufacturing environment highly desirable
  • Experience writing documentation related to infrastructure, mechanical, or electrical highly desirable
  • Experience developing and delivering training in technical writing and business writing
  • Familiarity with one or more compiled or scripting languages, such as C#, Python, Java, or Ruby

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

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