Technical Support Tech I

Description

We're looking for Day / Graveyard Data Center Technicians to join our growing Data Center team within infrastructure operations. Scope of work includes troubleshooting and repairing servers with hardware and network issues. Decommission of end of life equipment. Work involves hardware diagnostic and replacement of failed components. Removal and destruction of end of life retired equipment. Must be able to work effectively with minimum supervision and handle multiple priorities.

Technician will provide operational support of our Eastern Oregon Data Centers. They'll be responsible for day to day incident management of servers and networking equipment. project work and capacity management. The engineer will work closely with the Data Center Manager on projects scheduling and directing work for junior technicians and associates

Basic Qualifications

  • Walk jobsites in uneven terrain.
  • Work at heights and from ladders.
  • Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch.
  • Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41 pounds or more
  • Carry objects weighing up to 40 pounds for short distances.
  • Work shifts longer than eight hours in duration.
  • Respond to off hour emergency calls.
  • Coordinate body movements when using tools or equipment
  • Reach and stretch to position equipment and fixtures while maintaining balance
  • Occasional bending or twisting of the body
  • Perform physical tasks all day without becoming overly tired
  • Use hands to manipulate small wires and objects
  • Push or pull heavy objects into position
  • Work in a noisy areas with hotter and colder temperatures than standard office environmental conditions.
  • Occasional work in tight and/or narrow spaces, such as under raised floor.
  • Some travel may be required

Preferred Qualifications

  • Manage work and priorities through ticketing system and coordination with Data Center Manager
  • 3-5 years IT support experience
  • Hands on experience with x86 architecture based systems
  • Data Center Technician experience
  • Experience with Linux or similar OS
  • Good knowledge of network design and protocols
  • Understanding of storage devices
  • Understanding of scripting languages
  • Must exhibit good communication and grammatical skills
  • Must be capable of lifting 35lbs
  • Must have valid driver's license and their own vehicle
  • Must be able to pass background check and drug test
  • Must be able to obtain a CompTIA ServerPlus within first 3 months of hire date
  • Must be able to function well under pressure with multiple priorities

Meet Some of Amazon's Employees

Mae M.

Senior UX Designer

Mae integrates human-centered design into tools that enable business partners to operate efficiently and intuitively. She analyzes customer needs and pain points to improve designs.

Heather Z.

Director of Alexa Engagement

Heather focuses on building great customer experiences for Alexa users. She heads a team of technical and creative professionals who bring the product to life.


Back to top