Technical Program Manager – Fleet Management Systems


Technical Program Manager – Fleet Management Systems

Who you will work with:

Infrastructure Fleet Management Systems delivers computing resources that Amazon's technical teams need to support new projects and growth of existing services. As an infrastructure service provider, we own the processes and tools that Amazon business units use to plan, forecast, order, and receive server capacity. We turn vast amounts of data into information that enables business owners to optimize their inventory and associated utilization and cost. What we do matters; every customer who uses Amazon's products is supported by the compute infrastructure we provide!

What you will do:

We're looking for an experienced Technical Program Manager with a demonstrated track record of successful delivery and a knack for evaluating and deploying customer-centric products. You will work with Software Development teams in Amazon Web Services to define and drive a product that allows Amazon technical teams to flexibly and seamlessly scale their software on multiple kinds of hardware, in the most efficient manner possible.

Successful candidates will display ability to:

  • Deliver high-quality technology platforms/products and accompanying roadmaps within a high growth environment with rapidly evolving priorities.
  • Communicate clearly and compellingly to stakeholders through VP level and work with software engineers through Principal level.
  • Develop detailed business requirements and user stories that can be used to create product specifications and technical enhancements.
  • Manage prioritization and trade-offs among customer experience, product performance and operational requirements.
  • Work closely with multiple engineering and product teams as well as customer testing groups to deliver products into the hands of our service owners.
  • Proactively identify and resolve issues that could impair the team's ability to meet customer expectations.
  • Understand existing EC2 offerings and how they interact with other AWS products, allowing you to create efficient plans to transition software teams from older platforms to new offerings with minimal impact to their services while maximizing cost savings.

Why it matters: Amazon has thousands of unique services, both big and small that power the Retail website (, Amazon Web Services, Kindle, Amazon Instant Video, Amazon Android AppStore, CloudDrive, and more. These services run on hundreds of thousands of servers around the world. Ensuring Amazon service owners have the most robust and scalable hardware platforms supporting them is a critical to Amazon's success. Understanding our service owner's use of existing hardware, proactively identifying challenges with hardware currently being used and working to provide newer, more efficient hardware enables better reliability and performance for Amazon's services and allows our technical teams to focus on delighting and exceeding Amazon customer expectations and creating great new services.

Why you'll love it: You'll have exposure to teams and leaders across the entire AWS business. You'll be part of helping that business grow and scale faster than ever. You'll learn how our products and services work. You'll have a direct impact on our bottom line and the ability to improve the experience for our developers. You'll be part of a growing, fast-paced, and fun team. You'll have ownership, not just responsibility; you'll define and execute processes to deliver both savings and productivity for Amazon.

Basic Qualifications

  • 5+ years experience as a Technical Project Manager
  • Advanced Excel and basic SQL skills
  • Able to perform basic scripting or programming to automate repetitive tasks or perform data analysis
  • Have delivered at least one program with multiple sub-projects

Preferred Qualifications

  • Detail orientation with proven problem solving skills
  • Confident leader who can prioritize and analyze tradeoffs, communicate clearly and compellingly and effectively influence internally and externally, across organization boundaries. Able to independently influence and resolve conflicts with others who are not in your reporting chain
  • Inquisitive technical and business skills to understand, test, or challenge while working harmoniously with the business and technology owners
  • Understanding of the basics datacenter infrastructure and AWS products such as EC2, ELB, ECS, etc.
  • Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities
  • A quick learner, able to come up to speed on any type of technical project and credibly assist the team
  • Excellent Analytical, Quantitative and communications skills
  • Experienced practitioner of LEAN, Six-Sigma, Kaizen and/or other process design and improvement methodologies
  • Experience with Linux/Unix systems

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