Technical Developer Advocate - US

Description

Do you want to help build the world's greatest Developer Advocacy team? Alexa is the name of the Amazon cloud service that powers Echo, Echo Dot and Tap - the groundbreaking Amazon devices designed around your voice. Developers around the world are building skills for Alexa customers in the US, UK, and Germany. The Amazon Alexa skills team is seeking a passionate engineer, who will be responsible for supporting developer coding and implementation issues. In this role, you will be a part of a team of exceptionally driven, customer-obsessed specialists who strive to provide world-class support to Alexa skill developers.

As a Developer Advocate, you will work directly with developers to analyze and resolve issues. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs.

Key Responsibilities:

  • Provide escalation-level debugging and troubleshooting for skill developers
  • Work with developers to understand how they develop for Alexa, and provide feedback to business and development teams to shape features, processes, and systems
  • Conducting deep dive analysis of and provide weekly business reporting on inbound contact activity across developers, identifying patterns and trends
  • Offer consultation to your developer support colleagues and partner with other teams as a subject matter expert in contact topics such Alexa skill certification, payments, and more
  • Reviewing and maintaining technical documentation, plus creating other support materials for developers
  • Driving projects that improve support-related services

Basic Qualifications

  • Bachelor's Degree in Computer Science or equivalent
  • 1+ years of web/app/voice development experience
  • Node.js experience

Preferred Qualifications

  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to both executives and non-technical leaders
  • Experience in technical support, preferably with problem ticketing, incident management, and/or issue escalation
  • Passion for technology, digital content, and the mobile/voice market segment
  • Experience creating, testing or evaluating software applications
  • Successful track record of responding to/resolving customer issues through written communication
  • Drive to dig into the details of a system or process to address customer problems
  • Comfort working with a broad range of technological productivity and work-flow management tools including SharePoint, MS Excel, MS Word and databases
  • Fluency in German, Japanese, or Chinese also beneficial
  • Embraces working with remote teams in different geographies and time zones

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation


Meet Some of Amazon's Employees

Mae M.

Senior UX Designer

Mae integrates human-centered design into tools that enable business partners to operate efficiently and intuitively. She analyzes customer needs and pain points to improve designs.

Heather Z.

Director of Alexa Engagement

Heather focuses on building great customer experiences for Alexa users. She heads a team of technical and creative professionals who bring the product to life.


Back to top