Support Engineer - Transportation Optimization

1 week agoAustin, TX


Amazon's Transportation Optimization systems processes millions of requests per second to determine guaranteed delivery dates and determine optimal transportation path to deliver millions of packages to customers worldwide faster and cheaper. Our mission critical systems make optimal decisions impacting billions of dollars a year and set new standards for online shopping experience.

With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex transportation network, ever expanding selection of products and growing number of shipments worldwide, we have an opportunity to build software that scales the business, leads the industry through innovation and delights millions of customers worldwide.

We're looking for a Support Engineer to own automation, scaling, and solving operations with software across our platforms. This will include identifying and resolving issues, automating and improving repetitive processes, and working closely with the development team to identify operational needs. You will become intimately familiar with the architecture of our systems, and be responsible for diving deep into code, while developing solutions for our customers and services. You'll drive prioritization of operational issues, and drive automation design & scaling requirements in support of the wider organization.


• Bachelors degree in Computer Science, Computer Engineering or related field, or equivalent experience.
• 1+ years of practical knowledge of tech fundamentals (operating systems, databases, networking, storage, etc).
• 1 + years of proficiency in at least one modern programming language.


• Experience specifying, designing, and/or implementing system health, performance monitoring tools.
• Experience monitoring the health of software services, automating system health, maintenance tasks, and reporting systems as needed.
• Experience designing and/or implementing automated software testing, deployment and performance analysis systems.
• Experience conducting failure mode analysis in complex distributed systems.
• Experience conducting efficiency and duplication analysis across large organizations.
• Experience reviewing and refining design and architecture documents presented by partner teams for operational readiness, fault tolerance and scalability.
• Experience with AWS Services - AWS Certified SysOps Administrator or AWS Certified Solutions Architect.
• Experience developing or furthering existing application and system management tools and processes that reduce manual efforts and increase overall efficiency.
• Manage directly assigned tasks, and on-call duties gracefully.
• Ability to work in a diverse team environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Client-provided location(s): Austin, TX, USA
Job ID: Amazon-1507360

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