DESCRIPTION

Amazon is focused on protecting the health and safety of our employees while continuing to serve people who need our services more than ever. Regular testing on a global scale across all industries would both help keep people safe and help get the economy back up and running. But for this to work, we as a society would need vastly more testing capacity. Until we have an effective vaccine available, high-volume testing capacity would help, but getting that done will take collective action by NGOs, companies, and governments.

For our part, Amazon has begun the work of building incremental testing capacity.

As a Senior UX Designer for our team, you will lead design of operational processes and applications for testing experiences. You should be a self-starter who thrives on ambiguity and is comfortable diversifying. You should create highly-functional, globally-durable user experiences that demonstrate a passion for relentlessly optimizing processes. Your recommendations should increase productivity and safety. Collaboration should be critical to your process. Your work should be informed by customers, partners, research, metrics, and high judgement.

Key Responsibilities and Requirements:
• Lead design for operations and services related to COVID-19 testing.
• Work in a highly-ambiguous and rapidly-changing environment, where you'll need a willingness to roll up your sleeves and pitch in wherever necessary.
• Use business requirements, technical input, and customer research to assist in developing scenarios, use cases, and design requirements independently.
• Ability to drive the design review cycle and alignment with other Designers, Product Managers, Program Managers, Engineers, Operations, and Compliance to deliver design recommendations.
• Design conceptual diagrams, wireframes, information architecture, high-fidelity mock-ups, prototypes, and interaction specifications.
• Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts and rationale for design decisions clearly and persuasively across different audiences including senior leadership.
• Develop and maintain detailed user-interface specifications and design patterns that scale for your team and influence other designers.
• Refine and extend screen comps based on an established visual toolkit.
• Define and document process flows for operations.
• Lead research initiatives to understand your users and processes.

BASIC QUALIFICATIONS

• 8+ years' experience designing applications with multiple user touch points with specialty in web and application design.
• Proficiency in a variety of design tools such as Sketch, Photoshop, Illustrator, Fireworks, and InDesign.
• Proficiency in prototyping tools such as Flinto, Figma, ProtoPie, and InVision.
• Online portfolio of work demonstrating breadth and depth in UX and visual design. This should also include approach and process, as well as visual design expertise demonstrated through mockups and style guides.
• Bachelor's degree or commensurate experience.

PREFERRED QUALIFICATIONS

• Fluency in best practices for information architecture and interaction design, user-centered design process, as well as strong knowledge of user experience principles and techniques.
• Relentless desire for innovation while balancing user model with implementation model.
• Able to identify and mitigate risk on projects.
• Experience working within a high-growth, technology company would be highly beneficial.
• Ability to prototype in modern front-end code such as CSS, HTML, and JavaScript.
• Expertise in UX performance optimization using qualitative and quantitative assessment.
• Experience designing for global markets.
• Proficiency in accessibility.
• Usability testing experience.
• Demonstrated knowledge of the latest interaction design patterns and trends.
• Familiarity with designing for UI for specific physical contexts.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.