DESCRIPTION

Global Specialty Fulfillment is looking for a Sr. Program Manager with a strong delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long term roadmaps will help develop new innovations. This role will play a critical role designing world class under-the-roof processes to increase operational performance, benchmarking / standardizing performance and eliminating quality defects. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders. This role requires scoping large ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. This role is located in Seattle or Nashville.

Responsibilities include:
• Driving innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network
• Partnering with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2020 variable cost and quality goals
• Gathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams
• Analyzing and solving operational barriers with a focus on understanding root causes and driving forward opportunities
• Developing Amazon best practices for internal operations
• Leveraging analytics to support the future state of the business

A successful candidate will also demonstrate:
• Confidence operating in a highly ambiguous and iterative business space
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Willingness to challenge and influence big leaders
• Ability to think strategically and execute methodically
• Ability to work in a fast-paced environment where continuous innovation is desired
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
• Ability to clearly communicate data insights to others

BASIC QUALIFICATIONS

• Basic Qualifications
• Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field
• 5+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience
• Demonstrated experience leading and owning cross-functional programs
• Demonstrated experience owning the design, implementation, and optimization of initiatives
• Experience with data mining and data analysis
• Experience using Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• Experience with analytical tools such as SQL, Tableau, or Microsoft Access

PREFERRED QUALIFICATIONS

• Preferred Qualifications
• MBA/MS and work experience in dedicated project management highly desired
• Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen
• Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access
• Demonstrated ability working in an ambiguous environment
• Experience handling changing priorities and using good judgment when working in stressful situations
• Demonstrable problem-solving, mathematic, and analytical skills using data to drive decisions in a business environment
• Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
• Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives
• Executive level written and oral communication skills
• High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously
• Demonstrated success in thinking strategically and executing methodically
• Analytical and quantitative skills with the ability to use data and metrics to back up assumptions and develop business cases
• Demonstrated experience communicating data insights to others, including use of data visualization tools
• Demonstrated ability to dive deep in understanding the product, our business and the competitive landscape

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us