Sr. Operations Leader, AMZL Global Expansion


The goal of Amazon Logistics is to build a world-class Last Mile Operations. It is a new and aggressively growing business, both in size and scope. The Global Expansion Team brings Amazon Logistics to the 'rest of the world.' The team develops the comprehensive country strategy, launches operations and new products, and sets up the local team for long-term success.

We are looking for an L7 Sr. Operations Leader to build an Operations Subject Matter Experts team. This team will use their operational expertise to work with local teams to design and execute the last mile operations strategy. New market have to be launched in a lean and efficient manner, so innovative thinking is required. We are specifically looking for an individual who can do a temporary 3-6 month relocation to Tokyo, Japan in 2017. In general, the job is 50%-75% international travel.

When launching a new country, the Ops SME Team overall is responsible for the following:

#1) Design the Location Operations Strategy

  • Work with topology and business experts to build the "go to market" strategy including which types of last mile delivery channels to leverage, what volume to go after, and estimate performance and

#2) Test the Operational Solution & New Technology

  • Use creative thinking to quickly test and validate all assumptions. Could involve running a pilot delivery station or simulating processes to conduct time studies or coming up with a no-tech or low-tech way to test new ideas quickly.

#3) Stabilize Operations & Build Expansion Plan

  • Work with local operations to build their standard processes and hit all costs, quality, and scaling goals.

#4) Local Liaison and Amazon Logistics Ambassador

  • Conduct frequent trips and visits in the launch country and spend time on education, mentoring the local operations leaders and presenting the Amazon Logistics brand and vision statement to the partner business teams. This is a critical pillar of helping the country sustainably take over running operations and the Amazon Logistics growth.

#5) Transition Operations Management to Local Ops Team

  • Build a transition plan so that the local teams are successful running their business without support from the Global Expansion Team

As Team Lead, the L7 Sr. Ops Manager is responsible for scaling their team's work, including:

#1) Build the Ops Playbook for New Country Launches:

  • There is not template for how to approach a new country and we should have one. Which delivery channels should we use under what circumstances? At what point should a country invest in mechanized sort?

#2) Create a New Country's Field Ops Headcount, Hiring, Recruitment and Training Strategy

  • For Amazon Logistics Launch & Expansion we will need to come up with a lean hiring & staffing strategy (different than NA/EU structure).
  • This individual will work directly with the Japan team to give recommendations on how they build their entire head count, hiring, recruiting, and training strategy for the field operations team. Creativity and lean thinking is key.

3#) Reduce the Cycle Time between Design, Pilot, Launch and Full Ramp

  • Each new market should be able to achieve volume, quality, and cost goals faster than the one before. You'll work with the other GET team members in program and product to make this a reality.

#4) Recruit and Retain a Diverse Team of Operations Experts

  • Continue building out the team vision and future growth

Basic Qualifications

  • 5+ years at Amazon, both operating a delivery station and as regional manager
  • Proved leader in driving consistency in process & quality. Examples can include:
  • Lead an under-performing Region and turned it around
  • Region hits performance metrics year-round and during peak
  • Data-oriented management style
  • Shown can establish operational goals and priorities, without direction, to deliver quick results and improvement
  • Experience building & managing a team to drive complex results
  • Leverages a team to delivery results
  • Balances team efforts between short-term priorities with long-term focus
  • Autonomously build team vision, scope, and roles & responsibilities
  • Proven leadership in developing and implementing new, innovative operational ideas
  • Developed 10+ innovative ideas for improving DS operations and customer/driver experience
  • Experience performing cost/benefit analysis, analyzing risk/reward trade-offs and making decisions
  • Experience training others, influencing in collaborative environments with indirect ownership, and working in cross-functional teams including non-operations departments (ex. tech, finance, CS etc.)
  • Demonstrated strong written and verbal communication skills;
  • Run meetings with VP-level decision makers
  • Written white paper for VP-level meetings

Preferred Qualifications

  • Experience working in non-US markets
  • Experience working in middle mile, FC outbound and other legs of the supply chain to give end-to-end picture
  • Technology experience in either current or prior roles. Can include:

o Role working in IT/Tech development

o Role serving as a Technical Product/Program management

o Data analytics skills

o Key high-profile projects where working with technology or product partners

o Project experience building technical requirements for a customer set

Location Details:

  • Candidates: Internal Only
  • Permanent Location: Seattle, WA (Temporary Location: Tokyo, Japan)
  • Relocation: International Relocation Available

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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