Sr. Manager, Software Dev

3+ months agoSeattle, WA


At Amazon, the Recipient Experience (REX) team's mission is to provide a transparent and flexible delivery experience that recipients love. REX owned properties (for example - Your Orders, Progress Tracker, Order Details, Product Owner Page, Order Confirmation email etc.) are highly visible and trafficked destinations for our end customers.
This Senior Software Development Manager is the lead technical role for a business owning multiple software development teams. You will manage large, cross functional programs that support the charter for your organization and span multiple technology and operational teams. You will join a highly technical and entrepreneurial culture defining and building the next generation of software solution for post purchase tracking (both on the website and email/push/SMS communication). You will own delivering a massive CX redesign across all REX properties and re-architecting our systems to be more modular and federated so that we can support heavy experimentations across our properties.
A successful candidate will have an established track record building successful teams and developing complex distributed software systems, a keen technical aptitude, excellent project management skills, solid communication skills, and be driven to achieve results in a fast paced environment. You also thrive in a fast-paced environment, have a focus on hiring and developing leaders across multiple teams, have strong skills in analyzing and improving software development processes, and are highly customer focused and is passionate about solving real business problems. We have a team culture that encourages innovation and expect individuals and management alike to take a high degree of ownership for the product vision, and project delivery. This position involves driving regular communication with the leadership including directors, VPs, vision / strategy of the business. In addition, you will unblock teams and achieve cross team cohesive work environment, balancing business needs with technical constraints, and taking calculated risks to maximize business benefit. Responsibilities include management of the senior members of the software engineering team including managers and senior engineers, strategic planning, and building on an already productive and innovative software team. You will act as an experienced leader who understands and sets a high bar for all parts of the integration life-cycle, including design, documentation, testing and operations.

Responsibilities include
• Drive prioritization and planning of projects and features
• Thinking big and working with leadership, cross teams and business stakeholders to define vision, strategy and roadmap
• Facilitating the design of the architecture of these distributed and highly scalable systems to solve complex problems.
• Monitoring, validation, and operation of production services
• Owning the inputs and the business outcome through cultivating a culture of relentless auditing and metric monitoring, automatically where possible.
• Setting clear, measurable quality goals for the organization and collaborate across orgs to drive achieving them
• Mentoring and promoting team members and help leaders to grow the organization


• BS/MS in Computer Science or equivalent
• 12+ years of industry experience
• 6+ years of experience leading a software development teams through full development life-cycle
• 2+ years of leading multiple teams and managers


Track record of building and delivering mission critical, 24x7 production software systems
• Deep architectural expertise in the design of large-scale, highly available, low latency, distributed systems and software
• Ability to work with teams at all levels of the organization
• Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
• A passion for people management and mentorship
• Strong verbal and written communication skills

• Experience attracting, hiring and maintaining top talent

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Job ID: Amazon-1465966