Sr Customer Solutions Manager, US Federal Civilian
- United States
This position can reside in the Eastern or Central US time zones, with a preference for the DC, VA or MD metro area. Candidates residing outside of the DMV area must have reasonable access (~40 miles) to a major airport.
As a Customer Solutions Manager (CSM), you will have the opportunity to work closely with AWS Federal customers as they work towards solutions that support Federal missions. Through collaboration with AWS sales, solutions architecture, software development and service teams you will help to deliver the best solutions with efficient use of resources and technologies. You will work with all stakeholders to define needs, identify appropriate resources, set goals, track and report progress, develop schedules, and communicate to all necessary parties. You will also assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value. You will evangelize on behalf of AWS and influence customers to allocate the appropriate resources to achieve their goals.
A successful candidate must possess the ability to think critically, be self-motivated, and deal with large amounts of ambiguity. You should bring a cool head, solid technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. You will leverage this unique skill set to influence your team's decisions and help drive secure and robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal.
• Must be willing to pass the Certified Solution Architect, Associate within the first year of employment.
• This position requires that the candidate selected be a U.S. citizen
• 10% travel required
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced lifeboth in and outside of work.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
• 8+ years of formal, information technology program management
• 5+ years working with U.S. Federal customers.
• 2+ years in a customer-facing role within a Federal Program.
• Bachelor's degree in STEM field, or equivalent experience.
• This position can reside in the Eastern or Central US time zone, with a preference for the DC, VA or MD metro area. Candidates residing outside of the DMV area must have reasonable access (~30 miles) to a major airport.
• AWS Certification: either AWS Certified Cloud Practitioner or Certified Solution Architect, Associate.
• Demonstrated ability and experience working across cross-functional teams to deliver complex IT solutions.
• A proven track record of being detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
• Ability to work with both technical and non-technical individuals.
• PMP or related project management certification, or equivalent experience.
• Experience with Agile methodology.
• 1+ years of direct experience implementing AWS/cloud services.
• Effective written and oral communication with multiple levels of leadership involving both business and technical sides of the business.
• Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.
• Ability to credibly coordinate between project teams and customers to meet unique customer requirements.
• Fluency and comfort with business applications such as Word, Excel and Project.
• The ability to deal with ambiguity and a changing environment, as well as a rapid work pace.
• Meets/exceeds Amazon's leadership principles requirements for this role
• Meets/exceeds Amazon's functional/technical depth and complexity
Amazon is committed to a diverse and inclusive workforce. Amazon is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit US Disability Accommodations.
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