Sr. Customer Solutions Manager, Digital Native

7 days agoRemote


Job summary
Are you customer obsessed, technically experience, and want to help customers deliver products and services unbelievable scale? Then come join a collaborative and talented team dedicated to helping customers explore the art of the possibilities, leveraging AWS.

Key job responsibilities
As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping guide our most sophisticated Digital Native customers innovate in their cloud journey. This is a highly visible role ensuring AWS internal teams and our customer stakeholders are working together efficiently and collaborating effectively to deliver best in class outcomes.

You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through innovation utilizing AWS. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations, modernization, and transformation. You will define strategic initiatives in the account plan and pathways to executable actions, working backwards from our customers key milestones.

You will manage the execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events that are critical to the success of our customer's cloud journey. You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools and mechanisms.

A day in the life
Successful candidates will have a strong technical and strategic/business background, focus on the details that matter, excellent problem solving skills, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your cloud experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying technical solutions and driving innovation at scale.

About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced lifeboth in and outside of work.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.


• 7+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• 5+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
• Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• A history of problem solving and innovation developing technology programs and working across customer organizations
• Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience
• Ability to travel up to 15% as needed


• Direct experience implementing AWS services
• Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT life cycle.
• Superior written and verbal communication skills
• Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment
• Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
• Highly analytical, technically proficient, and able to learn new tools and software quickly
• Strong listening skills; demonstrated ability to ask effective questions
• AWS or other cloud certifications
• PMP and/or SCRUM/Agile, SAFe certified
• Strong organizational and troubleshooting skills with precise attention to detail

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

Job ID: Amazon-1819528

Company Videos

Hear directly from employees about what it's like to work at Amazon.