Sr Connections Experience Manager


Amazon Connections is an innovative product that gives Amazonians a confidential and effective way to give feedback on the workplace and help shape the future of the company. By asking employees daily questions, Connections leverages real time information to learn more about their experiences and become a source of innovation and change. Our goal is to help leaders earn trust, remove barriers and make Amazon an inspiring place to work. Over time, Connections represents an engagement flywheel in which information and insight for the feedback cycle benefit employees and managers around the world.

As the leader for Connections supporting the Consumer organization within Amazon, you will own the program elements of this product and will determine the strategy for how this exciting product is fully utilized across teams. You will be working daily with data scientists; both on the Consumer and Amazon wide Connections team in understanding and applying analyses, developing hypotheses and communicating results. You will be working daily with business leaders to translate, interpret, prioritize and communicate results, generate hypotheses, and develop the right actions.

Your Role

You are a thought leader partner. You earn trust through deeply understanding your stakeholders and invent new paths to diagnose and solve organizational challenges. You develop diverse strategies to serve diverse client groups. You guide your team through execution and develop and export top-performing talent. You generate unexpected insights through developing bold ideas. You are an expert, and influence deep-dives that lead to root causes. You deliver persuasive, evidence-based business cases for action and change that ultimately result in an improved work experience.

Job responsibilities

Team leadership and mentoring.

Establishing team and business research priorities, identifying and communicating risks and mitigation plans in collaboration with stakeholders; developing and maintaining goals, milestones and completion dates.

Defining, driving and championing new technologies, collaborations, and improved processes to define, leverage, and implement world-class analysis including defining strategic business questions, implementing measures, data sources, methodology and study design, data set creation, analysis execution, interpretation, presentation and publication of results.

Optimizing and using operational metrics to drive process improvement and efficiency with a focus on creating scalable, repeatable research methodologies

Overseeing and tracking research, ensuring studies are documented and implementing continuous inspections of study design and data analysis.

Basic Qualifications

8+ years of relevant research related experience

4+ years leading a team

Expert in training teams in analyzing large quantities of data

Expertise with MS Excel required

In depth understanding of competing statistical analysis tools: R, SPSS, SAS

Excellent written and verbal skills

Excellent written/verbal communication skills and experience working with cross-functional teams

Demonstrated ability to understand and apply technical concepts and communicate with technical teams

Proven ability to thrive in a high energy environment where tactical and strategic activities are expected to be driven in parallel

Master's degree Industrial and Organizational Psychology, Behavioral Psychology, Statistics, Survey Research or equivalent program

Preferred Qualifications

PhD in Industrial and Organizational Psychology, Behavioral Psychology, Statistics, Survey Research or equivalent program

Fluency in one or more language other than English is preferred.

Familiarity with the recent trends in employee engagement and development

A passion for data visualization

Amazon is an Equal Opportunity-Affirmative Action Employer - Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation.

Meet Some of Amazon's Employees

Mae M.

Senior UX Designer

Mae integrates human-centered design into tools that enable business partners to operate efficiently and intuitively. She analyzes customer needs and pain points to improve designs.

Heather Z.

Director of Alexa Engagement

Heather focuses on building great customer experiences for Alexa users. She heads a team of technical and creative professionals who bring the product to life.

Back to top