Sr. Change Manager - Quality & Learning

Description

At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Training department as a Learning Manager.

The Learning Development and Quality Manager is an active member of the Pantry Operations Learning Development and Quality team, driving and supporting network-wide initiatives. Successful candidates will have a creative, true hands-on approach, as well as strong knowledge of warehousing/manufacturing, instructional design, Learning Management Systems and data-driven, analytical thinking skills. In addition, effective presentation and persuasion skills are a must. This role requires the ability to influence without authority.

The Pantry Learning Development and Quality Manager will:

Actively manage and influence a team of training specialists and business analyst including their deployment, development and productivity. Ensure that the work of the team and individuals is continually aligned to meet internal customer's needs. Act as a proactive and productive liaison/partner Operations consistently seeking to make a positive impact on key business safety, quality, productivity, and customer experience metrics.

Employee Development:

  • Foster the development and growth of Amazon employees (i.e., mentoring, teaching, etc.).
  • Create and implement training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, etc.).
  • Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed.
  • Ensure that the Learning Department creates/updates accurate and useful information for Training schools, PMVs, SJIs, and other training aids/visuals.
  • Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of FC performance and goals and required YOY improvements and provide training assistance where necessary in order to achieve these goals. Fully understand workflow, daily production goals and reports used to drive the business.
  • React quickly and efficiently to production imperatives, scheduling conflicts and network-wide rollouts.
  • Ensure and drive best practices standardization across all departments and sites.
  • Ensure network standard training programs are implemented and consistently utilized as required in the fulfillment center.

Execution & Analysis:

  • Ensure that training is tracked and recorded, including progress and skill sets.
  • As needed, manage grant proposals including implementation, tracking and relationship management.
  • Create, manage and update training content and associate compliance audits.
  • Administer methods for gathering and tracking training metrics.
  • Analyze and understand data to suggest improvements for training and operations.
  • Track and communicate Learning Department goals, assignments and progress locally and at a network level.
  • Take ongoing responsibility for ensuring that the Fulfillment Center is operating safely and take immediate action to correct where necessary.
  • Owner of PIT Training Program and maintains proper documentation related to PIT certification.

Basic Qualifications

  • A completed Bachelor's Degree from an accredited university or 2+ years Amazon experience. Master's degree preferred.
  • Resume that shows steady progression in Training/Learning Management for the last 5+ years
  • 5+ years of related experience in a distribution or manufacturing environment.
  • Experience delivering training/information to peers, hourly associates, and senior management.
  • Experience coaching and delivering messages related to performance.
  • Experience developing and implementing department goals and strategies based on broader organization goals.
  • Experience interpreting data analytics
  • Proficiency in computer usage, email, MS Office Suite
  • Experience working with hourly employees, as well as exempt personnel.

Preferred Qualifications

  • Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.
  • Ability to prioritize, manage and complete projects with tight deadlines.
  • Desire to thrive in a dynamic, growing environment.

This position is based in DFW, TX, but will require travel across North America.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Preferred Qualifications

  • Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.
  • Ability to prioritize, manage and complete projects with tight deadlines.
  • Desire to thrive in a dynamic, growing environment.

This position is based in DFW, TX, but will require travel across North America.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation


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