Software Development Manager, JP Customer Experience Tech

2 months agoTokyo, Japan


As part of International Technology org located in Tokyo, we have a mission to build delightful and highly intuitive website Customer Experience (CX) focusing on Japan First experience to serve our local customers needs.

We are looking for an experienced Software Development Manager to be the leader for a CX development team, owning new customer facing features on Amazon website and across all platforms (desktop, mobile browser, mobile shopping app). A successful candidate will have an established background in developing customer-facing experiences, a strong technical ability, excellent project management skills, great communication skills, and a motivation to achieve results in a fast paced environment.

In this team you will have the opportunity to:
• Solve challenging problems at significant scale
• Be an actively contributing member of an agile development team, and have direct influence on the design, architecture, and implementation of a mission critical projects

Key responsibilities:
• Responsible for the overall software development lifecycle
• Help define the long-term strategy and translate that into an achievable roadmap
• Management and execution against project plans and delivery commitments
• Manage the day-to-day activities of the engineering team within an Agile/Scrum environment
• Management of departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team
• Report on status of development, quality, operations, and system performance to senior management

Professional traits that are not unique to this position, but necessary for Amazon leaders:
• Exhibits excellent judgment
• Hires and develops great people
• Has relentlessly high standards (is never satisfied with the status quo)
• Is able to dive deep and is never out of touch with the details of the business or the technology
• Expects and requires innovation of her/his team
• Has passion and conviction and the innate ability to inspire passion in others
• Strong results orientation
• Thinks big


• Bachelor's degree in Computer Science or related fields
• 8+ years of industry experience
• 4+ years of management experience
• Fluency in Japanese language proficiency (JLPT 1/2)
• Strong technical passion and depth. OO and System Design skills required.
• Proficiency in a major programming language such as (C++, Java, Python, Perl) and SQL, NOSQL in a Unix based environment.
• Database modelling skill
• Demonstrated success in delivering scalable, distributed, service oriented architecture
• Proven track record to raise the bar, recruit top talents, effectively manage performance and motivate
• Experience directly managing 6-10 software engineers
• Superior presentation and written communication skills in English


• Master's degree in Computer Science
• Experience with customer facing features is beneficial
• Experience in doing A/B testing and result analysis

Job ID: Amazon-1419538