Software Development Manager, Directed Work
- Bellevue, WA
Organization: AWS Directed Work org is responsible for building the systems that automate and orchestrate the physical work processes that occur inside all of AWS' global data centers. Data center technicians depend on our systems to perform their work safely, securely, efficiently, and free of defects to restore capacity for AWS customers. Our team is responsible for billions of dollars in assets and obsesses about optimizing the processes necessary to operate the AWS cloud infrastructure.
Team: you would be leading PICARD team. PICARD is an acronym, highlighting the key services team owns (Part Identification, Compatibility, Allocation, Requisition, and Deployment and Decommissioning (aka handling)).
AWS runs Hyper Scale Data Centers consisting of tens of millions of servers and hundreds of millions of spare parts. Customer facing service availability is impacted by the reliability of spare parts that's used to perform a repair. This team is focused on building multiple services from the ground up that automates the deployment and disposition of parts in DCs. You will be building systems that's automating 'needle in a haystack problem' to ensure that right parts are handed over to right technicians in real-time through low latent and scalable systems.
Role: As SDM, you will lead new 2-pizza team that was created in Q4 2020 to automate parts related business functions for data center operations.
Your primary responsibilities would include
• Hire and develop the best - you need to build, motivate and coach a diverse team of software development engineers. You need to recruit and retain top talent for the team.
• Deliver results - you need to lead team to launch new services for PICARD and evolve our service architecture with quality, robustness and AWS size scale as top priority
• Operational excellence - You need to regularly take part in deep dives exercises and drive technical post mortem discussions to identify the root cause of complex software issues.
• Think big - Help team sort out technical and product requirements and priorities. Leverage management skills to deliver against product roadmap and cross org initiatives.
This is a role suitable for someone who wants to influence across organizations, work on high profile, high impact initiatives that impact Amazon's bottom line.
We are looking for a hands-on SDM with an established background in developing high volume and highly available services, strong technical ability, great communication skills, and a motivation to achieve results in a dynamic fast paced environment.
• Bachelor's degree in Computer science, Math, Statistics or related field
• 8+ years of hands-on software development experience
• 4+ years of people management experience, especially managing engineers.
• Excellent written and verbal communication skills
• Strong CS fundamentals in object-oriented design, data structures and algorithms
• Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions
• Excellent judgment, organizational and problem solving skills: technical, project, and personnel
• Excellent skill in technical communication with peers and non-technical cohorts
• Meets/exceeds Amazon's functional/technical depth and complexity for this role.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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