Software Development Manager

3+ months agoSeattle, WA


Are you passionate about creating both the best buying AND selling experience on the internet? Would you enjoy being able to tell your friends your team shipped solutions that made buying on Amazon safer in your first few weeks? As a Sr Software Development Manager in the Customer Trust & Partner Support (CTPS) team you will be actively working on the products that accomplish this for Buyers and Sellers on every day.

Who you are:
You're a technical leader who's passionate about software development. You have great intuition - Amazon teams run like businesses giving you the control to run things the way you see fit, allowing you as a manager to be responsible for your team top to bottom. You are known for hiring, developing, and retaining the best talent you create durable organizations that celebrate diverse points of view and experiences. You operate at both strategic and tactical levels you can you create and drive a vision while still being able to dive deep enough to help a software engineer reason through causes of a memory leak. You are an innovator, influencer, and problem solver you demonstrate solid technical judgment, effectively communicate goals, and drive a fast-paced organization to deliver results with a focused yet pragmatic approach to your business.

Who you'll work with:
CTPS is a global team that consists of software engineers, data scientists, product managers, and investigators among other disciplines. You'll be required to work across these disciplines in order to partner effectively on creative solution for complex business problems. As a group, we hate building stuff that doesn't work out the way we'd hoped, so before we invest in large production systems we quickly validate our thinking with small experiments or more limited production launches to test our ideas.

Why it's important:
CTPS focuses on creating a trustworthy shopping experience for customers around the world, eliminating the financial motivations for bad actors, protecting brands and ensuring Amazon is a trusted place to launch and grow every brand, building trust, loyalty and providing world-class support for Amazon's selling partners. The team wakes up each day driven to ensure our Buyers and Selling Partners are confident in the Amazon shopping experience. As a Sr Manager on our team, you will be constantly thinking of new ways to ensure we work to deliver on this promise.

The leader for this space will be focused on creating safe ways to take, promote, and record actions that enable Amazon to limit its exposure to bad actors while promoting healthy Customer engagement in the process. Taking durable actions is a mission critical aspect to our machine learning evaluation pipeline that has a direct impact on our Buyers, Sellers, and risk investigation teams.

We see everyone on the team is a product owner, and it's your job to ensure that we all deliver our customers value as a team every day. What ideas do you have to improve the safety of the shopping experience on Amazon and how will you make it a reality for millions of Buyers and Sellers?


• 7+ years of relevant engineering experience
• Experience in partnering with product and program management teams
• 3+ years of people management experience, managing engineers


• Experience being or closely interacting with machine learning scientists or applied data scientists
• Experienced with applying machine learning to solve business and software problems.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Job ID: Amazon-1229988