Software Development Engineer II - Alexa Product Q&A

2 months agoSunnyvale, CA


Have you ever asked Alexa questions such as "how long does iphone 12 stay powered on after charging" or "can dogs eat carrots" (yes they can)? Were you happy with what Alexa answered or did you think Alexa could do a better job? While these questions seem straightforward for humans, they are extremely challenging for an AI device like Alexa to understand. Not to mention the various languages and accents that make the problem even more challenging. Even if Alexa understands these questions, she needs to find the best answer for the customer and needs to decide what to do when she does not have the answer.

At Alexa Product Advisor, we are in the forefront of solving the Alexa Q&A at scale across multiple languages and product categories. Customers rely on Amazon as a great source of information about the products they use, shop for, and desire. Our vision is to make Alexa the world's most knowledgeable product expert. We are building a digital product expert that is always available, with super-human knowledge of every product ever made.

We are seeking a Software Development Engineer to develop the customer experience for product knowledge. You will own the decisions for how Alexa responds to every customer request for product information, including what Alexa says or shows to the user or what follow up questions she might ask. You will own the tech stack and will have ownership of experimenting and selecting the best technology to solve the problem. You will build solutions that can scale to Alexa traffic and it's ever growing usage.

You will have an impact on Amazon's new devices and the way technology is used daily in everyone's homes. You will also have the satisfaction of changing the future of everyday life.

By submitting your application here, you can apply once to be considered for multiple Software Engineer openings across various Amazon teams. If you are successful in passing through the initial application review and assessment, you will be asked to submit your career and personal preferences so that our dedicated recruiters can match you to the right role based on these preferences.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit


• Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
• 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.
• 2+ years of non-internship professional software development experience
* Bachelor's Degree in Computer Science or related field * Equivalent experience to a Bachelor's degree based on 3 years of work experience for every 1 year of education * 3+ years professional experience in software development * Computer Science fundamentals in object-oriented design * Computer Science fundamentals in data structures * Computer Science fundamentals in algorithm design, problem solving, and complexity analysis * Proficiency in, at least, one modern programming language such as Java, C#, C++


* Experience building complex software systems that have been successfully delivered to customers * Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations * Ability to take a project from scoping requirements through actual launch of the project * Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.