Software Development Engineer

3+ months agoUnited States

DESCRIPTION is broadly recognized as #1 in Customer Service in the US and abroad. At Amazon we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Engagement Technology (CET) department. Especially, we leverage conversational AI and machine learning technology to predict and resolve customer issue in self-service and automation way.

The Customer Self-service and automation team is looking for Software Developers passionate about applying Machine Learning and Natural Language Processing technology into resolve customer day to day issue. We don't invent the wheel, but we use the wheel to build the car and benefit everyone.

An Engineer in this team will:
• Own multiple applications and features in regards to and the launches of these features.
• Develop End-to-End customer facing features from web portal to back-end service. Experience with UI Web and mobile development is not mandatory. There is a lot of backend work to be done and front end work can be available if there is interest and/or experience.
• You work with PM, UX, Applied scientist and experienced SDEs to apply machine learning models


• A Bachelors' degree in Computer Science
• 5+ years of software engineering experience
• 5+ years with object-oriented design using Java
• Master degree in Computer Science is a plus


• A Masters' degree in Computer Science
• 7+ years of software engineering experience
• Strong business problem solving ability
• Experience with both frond-end and back-end development experience
• Excellent verbal and written communication skills

The pay range for this position in Colorado is $122,300-$160,000 [yr]; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Job ID: Amazon-1461231