DESCRIPTION

Are you passionate about helping Nonprofit organizations (NPO) use technology and solutions to enhance their ability to deliver on their mission? Do you enjoy diving deep with NPOs of all sizes to better understand their biggest challenges and how AWS services and solutions can help? Are you skilled at translating customer needs into cohesive and generalizable use cases with applicability beyond the initial problem statement? Do you enjoy architecting, building technical solution prototypes? The AWS Non-profit business and Social Impact (NPO) team is looking for a talented Technical Program Manager to the do all these things across the NPO vertical and all nonprofit sub-verticals.

In this role you will work with leadership to build our business strategy and product vision, and will oversee the development and management of solutions. We are looking for someone with passion for and an established track record in delivering results. A successful candidate should be able to manage delivering technical products while simultaneously defining and driving strategic product planning for forward looking initiatives. We are looking for experienced technical builder who is passionate about solving NPO customer problems, and has demonstrated success working backwards from customer needs, translating them into disruptive, successful products that delight customers.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Key responsibilities
• Engage with nonprofit customers through a variety of channels to define and prioritize technology gaps to create detailed product and solution definitions. Working backwards from NPO customer needs, translate them into disruptive, successful products that delight
• Seek and incorporate customer feedback, brand feedback, behavioral measurements, and other data sources to craft better experiences and ensure we are building the right products over time
• Develop quick Proof of Concept (PoC) including technical design to address customer needs
• Coordinate across product, build, and service teams through use case development, feature definition, business model, prioritization, go-to-market (GTM) and adoption
• Architect, build, manage, and coordinate technical solutions with AWS engineering teams, NPO colleagues, and APN Partners
• Manage prioritization and trade-offs among customer experience, developers, schedule, performance, and cost
• Make decisions around build versus buy to optimize around time-to-market
• Influence solution, service, and partner feature prioritization and builds to meet customer needs
• Monitor project execution and ensuring that the project delivery is to the appropriate levels of quality and in line with its target date

BASIC QUALIFICATIONS

• 5+ years of experience defining, building and managing products at large scale
• Experience with agile software development methodologies
• 3+ years working with developer-facing technologies
• 2+ years of experience with machine learning
• BS in computer science or engineering

PREFERRED QUALIFICATIONS

• Master's degree from a top technical program
• AWS certification as a Solutions Architect or Developer (Associate level)
• A strong technical background with software engineering or cloud architecting
• 8+ years of technical product management experience in the cloud computing technology space
• Entrepreneurial approach and demonstrated track record for delivering results
• Experience defining customer use cases, feature sets, business requirements, measures of success, and roadmap.
• Successful track record of managing product prioritization and trade-offs among customer experience, developers, schedule, performance, and cost
• Understanding of AWS and proficiency with web services technologies
• Experience managing complex digital products (preferably end customer facing), services, and operational components
• Superior analytical and problem-solving skills
• Excellent written and verbal communication skills for both technical and non-technical audiences
• Demonstrated ability to thrive in a high energy environment where strategic and tactical activities are expected to be driven in parallel
• Demonstrated experience executing programs involving cross-functional teams
• Experience coordinating product development cycles and software development schedules
• Meets/exceeds Amazon's leadership principles requirements for this role
• Meets/exceeds Amazon's functional/technical depth and complexity

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us