Senior Technical Program Manager, Amazon Physical Stores

3+ months agoBangalore, India


Job Description: Tech_TPM
Are you looking for an opportunity to lead a high impact, highly visibility programs where you can work with talented people building innovative technology while enhancing your skills at the same time?

The Organization: Amazon Physical Stores is a growing organization within Amazon developing innovative experiences in retail stores like Amazon Go, Amazon Bookstores and Amazon 4Star stores. We are redefining retail customer experience in a way that WOWs the customer while preserving the trust customers have in Amazon. We build both hardware systems and software systems that power the magical Just Walk Out (JWO) technology in Amazon Go stores to the Point of Sale that recognizes you are an Amazon customer in Bookstores and 4Star stores. We are optimizing inventory management and supply chain technologies. We are doing all of this by integrating with Amazon services designed to massively scale for millions of customers. We continue to re-imagine in-store customer experiences in ways that will excite the customer and compliment their online shopping experiences for a seamless whole. If you want to know what thinking outside the box means, we are it. Come, join us!

The Group: This position is within the Physical Stores Technology Shared Services group which owns the Point of Sale, Payments, Checkout, Pricing, Hardware infrastructure management and more supporting all formats of Amazon's physical stores.

The Role: As a Senior Technical Program Manager you will investigate solutions to complex problems, design solutions and work closely with the technical team to implement them. You will play a leadership role by working closely with business teams, technical teams and operational teams alike. You'll need to work well cross functionally, have strong interpersonal and written communication skills, be able to operate successfully both strategically and tactically, and have a strong bias for action.

You should be comfortable with a degree of ambiguity that's higher than most projects and relish the idea of solving new problems. You will encounter challenging, novel situations every day and given the size of this initiative, you'll have the opportunity to work with multiple technical teams at Amazon in different locations. We're looking for people who are passionate about innovating on behalf of customers, can demonstrate a high degree of ownership, and want to have fun while they build excellent products.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

This is a unique opportunity for a leadership role (CLT goal) driving Omnichannel (US and International expansion), Upsells and Returns programs for Amazon stores. You will lead and influence developing new features appropriate for a global audience while building solutions to scale. You will work with all the technology teams providing products and services that power physical stores. In this process, you will get the opportunity to dive deep into both software and hardware deliverables from end to end. You should enjoy working in a fast paced environment, be comfortable challenging assumptions, diving deep into any area and thinking of creative ways to tackle problems.


• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• 7+ years of experience working directly with engineering teams
• 5+ years of technical program management experience
• Bachelor's Degree in Computer Science or related discipline with 6+ years' experience.
• 7+ years of industry experience, including 2+ years as a Development Manager
• Understanding of Software Development Life Cycle (SDLC) and project planning/execution skills including estimating and scheduling.
• Excellent analytical and interpersonal skills, with ability to work successfully across all engineering disciplines.
• Ability to communicate clearly and effectively with developers, business owners, and senior business leaders.
• Proven track record of hiring and managing high performing engineering teams


• Bachelor's/Masters degree in Computer Science or related field.
• 7+ years of technical program management experience
• Understanding of Software Development Life Cycle (SDLC) and project planning/execution skills including estimating and scheduling.
• Excellent analytical and interpersonal skills, with ability to work successfully across all engineering disciplines.
• Proven ability to lead and influence others including developers, business owners and senior tech and business leaders.

Job ID: Amazon-1267524