Senior Strategic Account Manager

3+ months agoLondon, United Kingdom


Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an ongoing effort to fulfil its stated ambition of being earth's most customer-centric company. Since 2015, has started reinventing on behalf of the business customer and is focused on building Amazon Business, the largest and most innovative Business-to-Business (B2B) marketplace in the world. With the launch of Amazon Business in the UK in 2017, the team is dedicated to developing solutions that make it easy for business customers in the UK and Ireland to buy through their Amazon Business Account.

Amazon Business represents an incredible opportunity to serve a vast new market segment and customer base. We are focused on building out a solution that enables business customers to find, compare, and buy from millions of items across multiple devices and marketplaces. Our customers include individual professionals, small businesses to large institutions (and everything in between). Our business customers have different needs than the traditional Amazon retail customers, and we are reinventing everything from how we display our selection to how we price and delivery products for customers and throughout the whole of the customer experience on and offsite.

Position Summary
As an increasingly important part of the Amazon Business team, Strategic Account Managers are responsible for large strategic accounts (businesses with annual revenues $2.5BN and more), understanding complex requirements and leveraging bespoke solutions to help these customers achieve procurement savings at scale through Amazon Business. The ideal candidate will have experience developing relationships across functional areas such as procurement, procure-to-pay, production, maintenance, supply chain and IT in large, complex businesses and has proven track record of meeting and exceeding goals. If you want to roll up your sleeves and help shape the future of buying for business customers, this role could be the one for you!

Roles and Responsibilities
• Develop a territory customer account management plan
• Educate and network with key prospect and customer contacts
• Report on customer onboarding pipeline and customer spend adoption
• Deliver to targets for customer account management
• Engage with senior customer stakeholders including CPOs, CFOs & VPs
• Contribute to contracting activities for large, complex deals
• Develop long-term relationships with multiple stakeholders in customer accounts
• Drive and accelerate spend adoption within assigned accounts
• Relay customer needs and requirements back to internal Amazon teams including Product Management and Category Management teams
• Drive periodic innovation aimed at improving customer satisfaction
• Work closely with marketing, merchandising, business development, customer service and other key internal Amazon stakeholders


• BA/BS degree
• 8+ Years B2B large enterprise sales and/or account management experience
• Knowledge of Procure-to-Pay (eProcurement), system integration and tender processes at large Enterprises
• Superior communication skills both oral and written
• Proven analytical skills and ability to influence people both internally and externally
• Decisive and ability to move with speed to implement ideas
• A passionate, self-starter, ready to take Amazon Business's customer experience to the next level
• Broad commercial awareness developed in a fast-moving environment


• University degree ideally in a technical or analytical discipline, MBA preferred
• Active listener and strong communicator
• Effective closer
• Strong Ownership, Bias for Action, and a willingness to roll up your sleeves
• Expert use of CRMs (e.g., MS Office Suite, and other systems
• Distribution Sales experience a plus along with experience working with resellers

Job ID: Amazon-1360855