Senior Program Manager, Customer Packaging Experience

3+ months agoSeattle, WA


Senior Program Manager, Frustration-Free Packaging Amazon Customer Packaging Experience (CPEX) Team:

As a customer-centric company that is committed to sustainability, we see it as part of our mission to optimize the overall customer experience. We do so by setting a high bar for the selection and use of our own outbound e-commerce packaging, We also collaborate with vendors and sellers worldwide to invent sustainable packaging that delights customers, eliminates waste, and ensures products arrive undamaged to our customers' doorsteps. Amazon drives outbound packaging waste reduction by using machine learning to select the least wasteful type of packaging for each product we ship. We have used this tool to reduce the weight of our outbound packaging by more than 33% over the past 5 years, eliminating over 1 million tons of packaging material. We share this knowledge with vendors and sellers through our Frustration-Free Packaging (FFP) Program, which encourages them to package their products in easy-to-open packaging that is 100% recyclable and, where safe to do so, ships without any additional Amazon packaging.

The Senior Program Manager for Frustration-Free Packaging will be a key contributor of the Customer Packaging Experience (CPEX) Vendor Engagement (VE) Team. You will delight our customers by reducing packaging waste. You will support vendors as they convert their products' packaging to FFP standards and support the FC network to support increased FFP shipments. This way, Amazon and our vendors will collectively optimize products' protection, minimize packaging weight and waste, reduce packaging production related emission, reduce packaging material consumption through increased recycled content and reduced packaging weight, reduce packaging cube for less emissions in transportation, reduce costs for vendors, and make packaging 100% recyclable. For vendors who convert to FFP packaging, we offer a financial incentive that indemnifies the cost of designing and launching FFP packaging. You will help expedite the FFP conversion process, manage a pipeline of vendor conversions projects carefully targeted in ship in vendors' (manufacturers') package, and increase the proportion of FFP shipments that won't require for Amazon overboxing. This role will require clear written and verbal communication, strong cross-functional skills, and a drive to make an impact for our customers and vendors.


• Bachelor's degree in business, finance, science or engineering
• 5+ years of program management, business, or finance experience
• Exceptional interpersonal and technical communication skills, both written and verbal
• Strong stakeholder engagement and cross-functional skills
• Strong analytical, structured thinking and problem solving ability


• Master's degree in business, finance, science or engineering
• Prior experience in collaborating with Vendors, Retail vendor management/supply chain/operations.
• Experience with SQL
• Passion for sustainability

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Job ID: Amazon-1457916