Senior Product Manager

3+ months agoSeattle, WA


We are looking for a Senior Product Manager to join Hardlines Retail Operations and Initiatives responsible for reducing customer returns and improving CX.

From Day 1, Senior Product Managers are given ownership of large scale products, the autonomy to think strategically and make data driven decisions, and the ability to drive significant impact to the customer experience and the business. A Senior Product Manager role with the Retail Operations & Initiatives team provides the unique opportunity to come up with new innovative ideas, launch new initiatives, and make a large impact at scale across numerous product categories. You will shape products and lead solutions while being pushed to grow into a senior leader who thinks big, acts globally, and delivers for customers.

A successful Senior Product Manager will be able to understand, prioritize, and manage CX and financial levers as well as technical concepts. The candidate will have excellent product and program management skills, communication proficiency, and motivation to deliver results in a fast-paced environment. Candidates should demonstrate a passion for working on behalf of customers, have a track record of timely delivery of large scale projects, and have the ability to operate independently. Judgment, influence, and creativity are all essential.


• Bachelor's degree in business, engineering, hard sciences, marketing (analytics based) or related field is required.
• 5+ years professional experience in program/product management, operations analysis, management consulting, technical project management, and/or engineering.
• Experience building tools/products to automate manual business processes.
• Proficiency with MS Excel.


• MBA or other advanced degree.
• Intermediate/advanced proficiency with SQL.
• Demonstrated ability to successfully influence stakeholders without formal authority, leading cross-functional teams across geographies and business units.
• Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features.
• Strong written and verbal communication and persuasion skills.
• Superior analytical and quantitative skills; experience using data and metrics to independently test theories, confirm assumptions, and measure success with an extreme attention to detail.
• Strong strategic aptitude; proven ability to evaluate tradeoffs, define a winning business strategy and product roadmap, and gain buy-in from stakeholders at all levels.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Job ID: Amazon-1448433