Senior Manager, In-Station Process Improvement

3+ months agoNashville, TN


This role can sit in Nashville or Bellevue

Are you interested in defining the future operating model for Amazon's global delivery operations and creating a world class experience for our customers, associates, and driver partners?

AMZL delivery operations are on pace to become one of the largest parcel carriers in the world. Robust processes that fully leverages delivery station and driver capacities are critical to accomplishing that scale while delivering a world class customer experience. The AMZL WW In Station Process Improvement team leads defining, implementing, measuring and improving processes that will drive better safety, quality, cost, and customer experience outcomes within our delivery station network. We are accountable for influencing business-critical decisions that enable scale and deliver consistent, industry leading, performance within our AMZL Operations. We will raise the bar on customer experience while lowering costs and supporting our rapid growth.

In this role, you will lead a team of program managers to drive a portfolio of projects to improve the results that our standards produce across the world. To do so, you will focus on Continuous Improvement (CI), piloting new methods and processes, leading the way in testing new ways of working - to help worldwide AMZL operations to raise the performance bar ever higher.

To be successful in this role you will need to be an influencer capable of working effectively with senior leadership across multiple organizations and geographies. You will also need to be a self-starter, proven team builder, diligent project manager, communicator, and problem solver with strong analytical skills utilized to capture and present appropriate pilot data. You will work with cross-functional teams on complex logistics problems, deal with ambiguity and advocate on behalf of the customer.

Expect regular domestic and international travel (when world health circumstances permit) of approximately 25%.


• Bachelor's degree
• 8+ years operations experience
• 6+ years experience managing teams in Consulting, Manufacturing, Production, Transportation or Supply Chain


• Master's degree

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Job ID: Amazon-1415920