Amazon

Senior Customer Solutions Manager

3+ months agoCopenhagen, Denmark

DESCRIPTION

At Amazon Web Services (AWS) we are leading the cloud revolution. As a Migration Customer Solution Manager you will work with the largest and most complex enterprises in the world, to enable their multi-year journey to the cloud. In this new, highly visible, role you will ensure that all AWS teams work together effectively and efficiently to deliver migration and modernization outcomes for the customer.

Role & Responsibilities
You will be a trusted advisor to your customer. You will leverage your program management, technical, organizational, and transformation expertise to understand your customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT challenges and provide prescriptive guidance, based on AWS best practices, to guide them through their migration and modernization journey to AWS at scale.

You will take end-to-end ownership of multiple migration projects within a single enterprise or across several enterprises, utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (sales, solutions architecture, support, product, professional services, and partners). The Migration Customer Solution Manager role is responsible for cloud migration and modernization programs (incl. technical, operational, organizational, and education) that span across traditional IT teams and business units.

Engaging from from a business validation station onwards, you will have a deep understanding of your customer's business vision, culture, and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. Engaging during the latter stages of the sales cycle you will be responsible for ensuring consistent best-practices are applied, including: (1) ensuring Migration Readiness Assessment (MRA) is conducted and bringing in SMEs to deliver the migration foundations (e.g. landing zone build, security controls, operating model, training etc.), (2) Migration kick off workshops are conducted (including stakeholder alignment), and (3) Executive Steering Committees and reporting are established, including customer, partner, and AWS exec sponsors and ensure mechanisms are in place to identify and mitigate any identified risks. You should be passionate about delivering a great customer experience by delivering successful IT transformation programs. You will ensure that the customer IT and business stakeholders are aligned, to ensure broad adoption of the migration across the customer organization. You will use the AWS Transformation Guide and other mechanisms, to inform the customer migration journey. Where required, you will lead the interaction with specialist teams, ProServ and Partners for handoffs, especially with respect to refactoring.

In addition to your customer facing responsibilities, you will help shape the rapidly growing Customer Solution Management function, where your passion to define and implement standard processes, methodologies, and tools will be highly valued. Passionate about customer value creation, you will be adept at measuring and quantifying customer value realization and ensuring it stays on path. Successful candidates will have a technical program management background, be detail driven, and have experience in managing virtual teams to deliver complex programs. You will be a passionate and proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries. You will be comfortable in working with diverse teams to ensure appropriate partners are on-boarded and involved in the migration as required. Be an active participant of steering committees and governance structures regardless of who is leading the migration and act as the point of contact for escalations if the migration hits barriers. You will be proactive in assessing Migration progress and design and implement plans to mitigate any risks or delays. Along with project management cadence, you will support the people and process pillars of migration including CCOE design and be the overall owner of reporting and system updates related to the health of migration. You will be a natural problem solver with a cool head that can deal with ambiguity, work autonomously to drive the deliver results for your customer, build IP, and share best practice across geographies.

BASIC QUALIFICATIONS

• Experience leading complex, large scale. IT/digital/business transformation programs
• Experience in a senior customer facing role
• Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level
• Strong organizational and troubleshooting skills with precise attention to detail

PREFERRED QUALIFICATIONS

• Direct experience implementing AWS/cloud services
• Robust understanding of key technology and market trends
• PMP and/or SCRUM/Agile, SAFe certified

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job ID: Amazon-1343133