DESCRIPTION

• Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
• Guide & help seller for completing onboarding formalities & train them on internal tools.
• Handle various types of cases related to inbounding, product issues and customer complaints
• Provide required inputs to seller to manage customer feedbacks
• Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
• Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
• Document processes & regularly update existing Sops
• Review & suggest SOP changes required if any to the team basis input from Category managers
• Handle various sets of daily, weekly and monthly business reports
• Onboard new processes if required as per the business needs

I. Skills

• Excellent written and oral communication skills in English
• MS Excel proficiency - ability to mine voluminous data for specific detail
• Strong analytical skills
• Strong interpersonal skills
• Excellent listening skills
• Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

II. Critical Qualities / Characteristics

• Pace of implementation and consistency in performance
• Willingness to take initiatives and additional responsibilities
• Willingness to travel
• Commitment and completion factor
• Peer respect - establish and maintain cooperative working relationships
• Creative and analytical problem solvers with passion for operational excellence
• Identify areas of possible process improvements

III. Ability to

• Multi task in a fast paced environment
• Operate in the system with speed and accuracy necessary to meet Amazon standards
• Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders

IV. Operations

• Meet and interact with sellers/vendors for initial process setup
• Flag possible escalation, dive deep to recommend and implement corrective actions
• Flag any updates received from stakeholders on process to Team Lead/Manager
• Be part of client calls to raise challenges, lead, and document conference discussions
• Audit tasks assigned to junior associates and report quality metrics
• Train new staff and give feedback to the training team
• Understand the processes across teams & work towards improving the same along with process experts

BASIC QUALIFICATIONS

• Bachelor's degree in any discipline
• 2 - 4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
• Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus

PREFERRED QUALIFICATIONS

- Bachelor's degree in any discipline
• 2 - 4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
• Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus
-Retail experience
-SQL knowledge