Seasonal Customer Service Associate - Kennewick, Washington

Description

Amazon is seeking bright, articulate, detail-oriented applicants with a desire to contribute to world class customer service to work at our Kennewick, Washington location. An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in resolving any and all customer facing problems. Associates may communicate with customers via phone, email and chat. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast paced environment.

This is a temporary position.

Amazonians have the following skills:

Customer Focus

  • Ability to empathize with and prioritize customer needs
  • Uphold company values and respect every customer
  • Exude patience and ownership with each customer
  • Ability to resolve conflicts and set appropriate expectations with customers
  • Ability to determine customer needs and provide appropriate solutions

Communication Skills

  • Ability to communicate clearly and concisely with both external customers and coworkers
  • Ability to document customer account activities thoroughly and concisely
  • Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
  • Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues

Problem Solving Skills

  • Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Ability to make appropriate decisions on behalf of the customer quickly and effectively
  • Desire to continually learn
  • Solution oriented and self-motivated
  • Ability to effectively prioritize work time to ensure efficiency

Computer Skills

  • Familiarity with multiple browsers, multiple tabs and window navigation, and instant messenger tools
  • Fluency in Windows Operating Systems and Microsoft Outlook

Hourly Pay Rate: $12.00

Basic Qualifications

Basic Qualifications:

  • High School Diploma, GED, or equivalent
  • Basic typing, phone, and computer navigation skills
  • Ability to navigate the Internet, email, and Instant Messenger tools

Preferred Qualifications

Preferred Qualifications:

  • 1+ years in a service environment dealing with the public

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