Job Description Sales Ops Manager, Amazon IN B2B marketplace
Amazon Business (amazon.in/business) launched in India in September 2017 with the vision to be the destination for all businesses in India to find, discover and buy for all their business needs, and it is still day 1 for us. Amazon Business represents an incredible opportunity to address a vast new market segment and customer base and is an area of high interest for Amazon. We are focused on building solutions that enable the B2B customer to find, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions. Our customers include individual professionals, small businesses to large institutions (and everything in between). Our business customers have different needs than the traditional Amazon customer and we are reinventing everything from how we display our selection, price our products, and provide the right customer experience.
We are looking for a talented and experienced Salesforce.com Administrator to facilitate sales automation and enablement initiatives for our rapidly growing sales, account management, services and marketing teams. This individual will be is responsible for maintaining the system/data and expand on Salesforce's integration capabilities to provide scalable and maintainable solutions on the Force.com platform.
This role will play a key part in Amazon Business' Sales Operations strategy and execution. You will:
§ Focus on strategic, tactical and technical initiatives involving Salesforce.com
§ Provide administration support of Salesforce.com including but not limited to managing customization of objects, fields, record types, page layouts and validations, and dashboards for daily, weekly, monthly performance and reporting at individual, team, manager, and enterprise levels
§ Be the custodian of effective lead, opportunity and account management and lead utilization by the Sales and Marketing teams and deep dive to determine areas of improvement for the respective teams to focus on
§ Proactively identify and implement operational and technical improvements and enhancements that drive sales productivity and improve customer experience
§ Handle multiple projects at once, be able to effectively prioritize initiatives, and effectively communicate with multiple stakeholders.
§ Manage Salesforce.com CRM including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
§ Hands on configuration of all new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Approval Processes, Managed Packages, process builders.
§ Implementation of Service Cloud, Sales Cloud and Marketing Cloud with custom code and OOTB functionality.
§ Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the Salesforce system.
§ Partner with global business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customizations that solve Global Amazon Business needs.
§ Understanding customer, internal sales and account management team needs and translating them into robust business requirements for configuration and development in Salesforce CRM
§ Roadmap development and prioritization in partnership with the Global Sales Operations team and business stakeholders
§ Participate in change management process. Drive communication efforts across relevant stakeholders.
§ Develop and train local admin resources.
§ Bachelor's Degree (Preferably B.E./B.Tech.)
§ Certified Salesforce.com Salesforce Administrator, Advance Administrator and Platform Developer 1 with 2+ years Salesforce.com Admin experience and configuration of 300+ users
§ Experience using Salesforce data tools (Data Loader, DemandTools, Workbench)
§ Experience with Lightning and Classic Reports and Dashboards creation, Process Automation
§ Understanding of the capabilities and constraints of the Salesforce.com CRM application coupled with good understanding of standard business processes (Sales, Marketing, Operations, etc.)
§ 3 years of business analyst experience with strong understanding of requirements gathering, creating/deploying solutions to end users spanning across Salesforce (Hub and Spoc) systems
§ Proficiency in SQL is a must-have with ability to integrate queries with Quicksight.
§ Experience in creation of Visual Force pages, Triggers, Apex classes with test coverage classes.
§ Experience in Pardot with hands on experience with Engagement Studio and Pardot-Salesforce integrations.
§ Excellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teams. Ability to handle competing priorities in a fast paced, deadline driven environment
§ Highly organized, detail oriented, and ability to work independently
§ Certified Salesforce.com Platform Developer II, Sales Cloud Consultant, or equivalent experience
§ Strong understanding of Agile based project management practices and Sprint planning strategies. Project management and/or business process management certification or equivalent experience
§ Experience working with global teams
§ Experience leading small to mid-sized teams of experienced business analysts and engineers
§ Experience in Redshift cluster management.
§ Experience on Quicksight for creation of dashboard components.