Sales Operations Strategic Programs Lead, Startup Segment

3+ months agoSeattle, WA


* We are open to candidates in San Francisco, Arlington, Seattle, Atlanta or virtual based on candidate location.

The Startup Segment Sales Operations team is building the future of sales. Our team is responsible for supporting the rapidly growing Startup segment Sales business, from Sales Leaders to Solutions Architects and everything in between. We are obsessed with delivering results for customers and supporting sales organizations to shape the direction of the business. We are a diverse, innovative team that loves translating data, insights, and anecdotes into action.

We are seeking a Strategic Programs Lead to collaborate with the Head of Global Sales Operations and cross-functional stakeholders to define, land and execute against strategic priorities for the business. This role will define and lead new and existing initiatives for the Startup segment focused strategic priorities for the business. This role will partner with stakeholders including Sales, Sales Operations, Product, CRM, and Marketing teams. The individual will incubate new programs to execute on the strategy and will consistently deliver successfully against high standards. This is a hands-on position - the ideal candidate must be willing to "roll up the sleeves."
The ideal candidate earns trust through performance and relationship building, thinks strategically and analytically about our customer and business needs. The candidate will be a self-starter with a bias towards independent problem solving, a passion for identifying and eliminating bottlenecks, and the foresight to anticipate business needs, make tradeoffs, and balance business dynamics despite constraints. The ideal candidate will thrive in a fast-paced environment, will be able to manage through ambiguity and complexity, and constantly seek ways to invent and simplify business processes. Maturity, strong judgment, and the ability to influence are all essential to success in this role.

Responsibilities include but are not limited to:

• Define, scale, and lead strategic program and initiatives on behalf of the Startup Sales Operations organization
• Incubate and execute on strategic cross functional programs

• Drive data-driven analysis and evaluation to make recommendations on strategic execution and investments

• Experiment to improve operational efficiency and effectiveness of the business

• Prepare ad hoc analysis to support leadership decision-making

Inclusive Team Culture
Here at AWS, we embrace our differences and view them as a key driver of innovation. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Harmony
Work and Life balance looks different from person to person. Our team is dispersed across North America and stays connected through virtual meetings, calls and emails. We work hard each day in a fast paced dynamic environment, but value the need for downtime to unplug and recharge. We want employees who enjoy what they do, and do what they enjoy at work, at home and beyond. We encourage our team members to partner with their managers to strike the right balance.

Mentorship and Career Growth
We're committed to the growth and development of every member of the team. You will have the opportunity to contribute to the culture and direction of the entire org and deliver initiatives that make an impact and allow you to build your skills. Your manager will be there to help support your career advancement and help you explore ways to develop.

AWS is a growth environment - we're hiring and scaling rapidly to meet the needs of our internal and external customers. You'll have the opportunity to grow your scope of influence naturally as we scale and will have the opportunity to help hire & develop other leaders along the way.


Basic Qualifications
• At least 7+ years' experience in project/ program management in business operations, sales operations or finance.
• Bachelor's degree is required.


Preferred Qualifications
• Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations.
• Strong verbal and written communications skills and ability to articulate complex concepts to cross-functional audiences.
• Demonstrated ability to define, refine and implement sales processes, procedures and policies.
• Excellent cross group collaboration skills.
• Highly organized, detail oriented, and efficient in ambiguous situations.
• MBA or other relevant advanced degree.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Job ID: Amazon-1441822