Risk Mining - Investigation Specialist Sr

Description

Our mission in Transaction Risk Management Services ("TRMS") is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned

Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Seattle as a Risk Mining Investigator. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. All candidates will be analytical and capable of succeeding in a fast-paced team environment.

The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions.

The Transaction Risk Investigator will be required to engage in frequent written and verbal communication. They may also be required to contact customers by phone.

Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Basic Qualifications

Education: High School Diploma

Language: English

Experience: fraud or e-commerce risk investigations experience and data mining or pattern recognition experience with large data sets

Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response

Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

Demonstrated ability to analyze problems logically

Willingness to work weekends and overtime during peak periods

Preferred Qualifications

SQL experience and/or training

Intermediate to Advanced Excel or other analytical software skills

Self-disciplined, diligent, proactive and detail oriented

Time management and organizational skills

Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent

Demonstrated ability to deal with ambiguity

Customer related work experience


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