Risk Management Specialist, Amazon Kindle

Description

At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but takes advantage of our store platform and the Kindle's ubiquitous wireless connectivity. Our vision for Kindle is to offer every book, ever written, in any language, all available within 60 seconds.

The Amazon Kindle team is seeking a Risk Management Specialist for our Kindle Books Self Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!

The Risk Management Specialist will:

  • Drive Root Cause Analysis (RCA) and expedient resolutions for critical issues
  • Leverage technology and innovation to bring continuous improvement to the operational processes
  • Work effectively in a cross-functional environment with legal, technical, and product management teams
  • Evaluate copyright and appropriateness for content submitted through Amazon.com's Kindle Direct Publishing
  • Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
  • Candidates must be willing to view and evaluate content that may be considered religiously sensitive, politically extreme or otherwise offensive

Basic Qualifications

  • Bachelor's Degree is required
  • 8 hour work day to be during a 7am to 8pm time period
  • 4+ years of experience with MS Excel
  • A minimum of 2 years of process experience in publishing, customer service or similar production environment
  • Strong trend and data analysis skills (using excel and similar software) with the ability to notice patterns in data for the purpose of driving decision making
  • Experience in process improvement and troubleshooting
  • Experience in creating and modifying operational metrics
  • Strong project management skills
  • Must be able to think creatively and possess strong analytical and problem solving skills
  • Ability to drive and document new processes and simplify existing processes
  • Ability to drive root cause analysis and identify corrective actions

Preferred Qualifications

  • Possess accountability for optimizing the self-publishing process to achieve operational goals
  • Exceptional level of organization and attention to detail
  • Experience using SQL
  • Comfortable handling a high volume of work on a daily basis
  • Strong personal integrity
  • Strong technical and analytical aptitude, including some knowledge of statistics
  • Proficiency with Lean and Six Sigma tools
  • Strong oral and written communication skills
  • Must be able to think creatively and possess strong analytical and problem solving skills
  • Experience in digital media and knowledge of the publishing industry is a plus
  • Fluency in a European language, Hindi, Arabic, or Japanese (written and verbal) a plus

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.


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