Program Manager, Quality Analytics

3+ months agoBangalore, India

DESCRIPTION operates in a virtual, global e-Commerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, e-Commerce platforms, web services for developers.

Do you want to be part of the team that ensures Amazon keeps its "best price" promise across millions of products worldwide? Does the challenge of driving decisions in a dynamic environment excite you? Do you love solving complex business problems using technology? Are you seeking an environment where you can drive innovation? Are you a passionate self-starter? If the answer to the above questions is a resounding "YES", read on!

Pricing quality team is responsible for setting & auditing millions of prices every day and relies on analytics based systems including machine learning models to have accurate prices. Scale of this operation and the pricing risk involved requires us to evolve our ability to extract actionable insights from large and complex data-sets to proactively identify errors and establish early warning systems, and we are looking for candidates who can assist in making key data-related decisions by extracting, analyzing, manipulating, tracking, internally managing and reporting data, as well as Key Performance Indicators (KPIs) by working with cross-functional teams. The analyst will have demonstrated analytical thinking, problem solving, and statistical/programming skills along with strong business aptitude.

Core Responsibilities and Key Performance Areas:
• Critically evaluate information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding, and build robust processes to enable the highest quality of pricing inputs
• Handle ambiguous and large data sets and execute high priority (i.e. cross functional, high impact) projects to improve operations performance/drive Quality metrics with the help of Operations Analytics managers
• Provide design/structural inputs and occasionally mentor MIS Analysts to develop highly available dashboards for tracking Project Metrics. You will need to identify new pattern of errors and make recommendations for new controls and improved price monitoring Design. High level of mathematical aptitude and strong problem-solving skills is a must
• Work closely with your peers, operations managers to understand their requirement and translate in to actionable metrics
• Required to have a logical, analytical and investigative mind, together with creative abilities to conduct in-depth and detail oriented based business analysis to provide insights/root causes for business performance, new opportunity identification and business case preparation driving quality pricing inputs.
• Use data heavily to recognize patterns/trends to drive a team of Quality Analysts to spot pricing errors, size up problems through various audits, convert problem statements into process improvement activities & achieve closure
• Work closely with the Technical team in terms of giving actionable inputs to build intelligent Analytical/Machine Learning models that will drive the quality metrics
• Responsible for auditing operations teams & system outputs, leading and implementing process/system improvements, and identifying emerging process performance trends
• Use of statistical analysis to segment Pricing errors and put in place robust Quality Control checks
• Understand the requirements of Operations managers / others and map them with the data sources / data warehouse - your ability to execute analytical projects by working on huge data sets will be required.


• 2 years of prior experience working in ecommerce/retail/services/financial services business is required
• At least 18 months of experience working in Analytics / Machine Learning/Statistical Modeling / Business Intelligence environment
• Has problem solving skills and attention to details, proficient in MS Excel and analytical scripting languages python/R
• Ability to apply analytical, statistical and quantitative problem solving skills is required along with proficiency in use of analytical packages and must have experience in building ML solutions.
• Has working knowledge of supervised learning algorithms; Decision trees, Regression and forecasting techniques.
• Detail-oriented and an aptitude to solve unstructured problems. The role will require the ability to extract data from various sources (basic knowledge of SQL and tableau is required) & to design/construct/execute complex analyses that help solve the business problem
• Ability to be adaptable and flexible in responding to deadlines and workflow fluctuations

• Excellent written and verbal communication skills with the ability to articulate statistical and analytical concepts to non-tech stakeholders.

Lean, Six Sigma or Process Excellence Certification


• Certifications in any quantitative discipline such as Statistics, Mathematics, Quantitative Finance or Operational Research is an added advantage
• MS in statistics/MBA is a plus
Lean, Six Sigma or Process Excellence Certification

Job ID: Amazon-1372941