Program Manager - Operations

2 months agoParis, France


Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub (Lockers) is growing and we are working to create a world class delivery experience for customers through alternate delivery options - Lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.

Amazon Hub is seeking a leader who will be responsible for all aspects of customer delivery strategy in France. The successful candidate will build and maintain strong relationships with internal and external partners including last mile carriers, technology, supply chain, and customer service. The Senior Program Manager must be both analytical and creative, seeking out ways to improve customer experience and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.

The Senior Program Manager will:
• Manage strategic relationships with internal and external partners
• Become an expert on delivery operations and drive continuous improvement in performance while the business continues its rapid growth
• Own operations processes related to carrier and partner management such as carrier configurations in transportation systems, performance monitoring, and root cause analysis
• Identify and execute on opportunities for improving customer experience and reducing delivery cost through data analysis
• Lead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion
• Partner with global stakeholders to innovate on behalf of the business and develop best practices
• Report on daily, weekly, monthly KPIs and projects to senior leadership
• Lead carrier contract negotiations
• Promote and develop an environment which is receptive and adaptable to business change

Please submit your CV in English


• Experience managing projects and partner performance through a structured, data-driven approach
• A passion for developing best in class customer delivery experience
• A track record of delivering results improving service while reducing costs
• Ability to influence peers and stakeholders at all levels
• Comfortable with ambiguity and able to manage multiple priorities
• Excellent verbal and written communication skills or propensity to learn
• Degree in supply chain management, engineering, or other relevant field
• Fluent in English and French
• Willingness to travel (10%)


• Knowledge of SQL
• Relevant experience in consultancy
• Fluency in other European languages
• MBA or Master's Degree

Job ID: Amazon-1111718