Program Manager - Global Ap Payments

3+ months agoSanta Ana, Costa Rica


Looking to do something nobody else has done? Amazon is seeking a highly motivated Sr. Program Manager who wants to make a true difference in Global AP Payments. With a scale and complexity that does not exist at any other company, this person will drive innovative and cutting-edge payment solutions delivery for our growing and diverse global payee population. The position will make sure that we delight our payees on Day 1 of any program launch. They will actively work with technology teams, expansion teams, Treasury and other internal & external partners to deliver results.
With an emphasis on an exceptional payee experience and optimal payment solution delivery, the goal of this position will be to pay all payees in the amount, payment method, currency and date they expect. By providing your customer-centric approach, you will actively participate in Amazon's business growth and optimization of payment offering. Consistent with a global vision, you are passionate about identifying areas for further automation, continuous improvement, or other opportunities to deliver innovative payment options and delight our payees.
Key responsibilities:
• Identify requirements and create clear business requirements documents for payment initiatives.
• Lead and execute Payment roadmap and business expansion initiatives.
• Track, review and drive corrective actions so that all launches and subsequent AP Payment operations meet or exceed metrics and SLAs.
• Identify process and technology improvements that can be leveraged across regions or globally within AP and help drive implementation.
• Own Payment expansions related metrics.

The right candidate will be independent and flexible with solid communication skills, customer focus and extensive experience in project delivery, process design and documentation. The candidate must have demonstrated sound business judgment and able to think strategically about a quickly growing business while at the same time have the analytical ability and intelligence to dive into the tactical details.


• 8 + years relevant work experience in Accounts Payable, Payments, or similar
• Strong analytical skills with excellent problem-solving abilities
• Experience driving projects and programs
• Experience working with external parties, like banks, and with key internal partners like Treasury
• Strong written and verbal communication skills
• Bachelor's Degree or Equivalent
• Examples of driving business process design, re-engineering or transformation


• Examples of delivering results through operational excellence and process improvement methodology such as six sigma or kaizen
• Experience defining business requirements and helping identify solutions through both process improvement and technology
• Demonstrated ability to stay organized and meet deadlines while managing multiple priorities.
• Experience with understanding complex process flows and driving process improvements.
• Experience defining KPIs and operational metrics
• BPO or Shared Services Management - Finance
• Green Belt, Black Belt or Similar Certification
• Understanding of international payment rules and regulations

Job ID: Amazon-1461414