Principal Ux Researcher, Books/kindle & Digital Reading (Diversity, Equity & Inclusion)

3+ months agoSeattle, WA


The Books Design Studio creates the full breadth of solutions that power the world's biggest and most loved digital reading products. This includes everything from the tools and services that authors and publishers use to make their books, the discovery and shopping experiences our customers use to find their next great read, and the apps and Kindle devices used for reading across the globe. We strive to meet the needs of authors and readers through focused customer obsession. We're seeking a talented customer-obsessed Principal UX Researcher to help us deeply understand diversity across our customer base and disrupt inequities to delight our customers. This includes internal exploration and improvement to how we work and our customer facing services/experiences.

What you will do
In this role you will own and define our User Research strategy and long-term research roadmap for understanding and advancing Diversity, Equity and Inclusion for our customers around the world. You will leverage your deep research expertise and applied experience to propose and personally execute impactful research that influences our internal processes and end-to-end experience across all Kindle surfaces. In this role you will collaborate with cross functional partners to identify practices and contributing factors that may unintentionally perpetuate societal inequities for readers, authors and publishers. You will utilize your extensive applied experience to design rigorous research focused on unravelling complex issues while challenging conscious and unconscious biases. In addition, you will aid in defining and identifying evidence based best practices and interventions that foster programmatic success and equitable outcomes. Your research will inform and guide decisions as we create inclusive, equitable, and customer-focused experiences for the next generation of digital readers.

What you bring
You geek out over user research, psychology, ethnography and have a deep understanding of user research methods and best practices, but you also have a nimble, creative and pragmatic approach. You are a passionate, curious researcher with strong observational and analytical skills, an impressive ability to collaborate, and a relentless determination to do what is right through the lens of Diversity, Equity, and Inclusion. You are highly collaborative, with a strong record of influencing outcomes. You can work with minimal direction while delivering high-quality outputs. You are good at multi-tasking, juggling competing priorities, and organizing yourself to ensure you deliver on your commitments. Your passion for solving problems, and ability to lead with creativity and positive energy, foster and maintain personal and team momentum. You are able to effectively communicate with and include people of diverse cultures, first languages, abilities, and socioeconomic backgrounds. You are an expert facilitator that is able to navigate sensitive topics/difficult issues in a complex and diverse environment.


• 10+ years of hands-on experience conducting UX Research in an applied setting.
• A strong portfolio demonstrating past work experience and deliverables (e.g.:study plans, reports, and data visualizations).
• A range of applied research experience with qualitative and quantitative methods.
• Strengths in analyzing and triangulating large sample quantitative data with qualitative data.
• Excellent communication, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.


• Applied research experience on critical issues of Diversity, Equity and Inclusion in a global context.
• A record of success in activating change on issues relating to Diversity, Equity, and Inclusion
• Experience from working in a fast paced software development environment.
• Masters and/or PhD in Human Factors, Cognitive Psychology, Cognitive Science, Human-Centered Design, or similar.

Job ID: Amazon-1445792