Principal TPM - Alexa Communications A/V


The Alexa Communications team's mission is to bring people closer together by enabling customers to use the Alexa service for convenient, natural, and expressive conversations. Customers today can call and receive voice and video calls and we have recently launched Drop In, a new way to communicate spontaneously with the people you care about most, both within and outside the home.

We are looking for someone who is excited about understanding how we can help customers connect with each other and specifically how we can make the experience more natural by improving the quality of voice and video calls. Imagine helping elderly customers communicate clearly with their children and grandchildren, or providing an experience where you could imagine being together with the people you are communicating with, even when you are in separate parts of the world

As a Principal Technical Program Manager, you will be responsible for scoping and delivering large projects end-to-end. Responsibilities include collection of business and systems requirements from internal and external customers and partners, writing specifications, driving project schedules from design to release, and managing the production launch.

You will lead and coordinate design/implementation efforts between internal teams and outside device manufacturers and service operators to develop practical solutions. You will be expected to make appropriate tradeoffs to optimize release timing, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and distributed teams.

The right candidate possesses a strong program management background, have demonstrated experience leading large, complex projects, and will have a well-rounded technical background in current software and hardware technologies. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.

As a TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a timely manner is the key to success.

Basic Qualifications

  • Bachelor's degree in Engineering, Computer Science or related technical field
  • 10+ years of Technical Program Management experience in a related industry
  • Experience in coordinating cross-functional teams in both hardware and software engineering
  • Experience managing the introduction of new technologies
  • Experience developing, reporting and continually improving business processes and policies as well as metrics and indicators of success

Preferred Qualifications

  • Master's degree in Engineering, Computer Science or related technical field
  • Experience with voice or video services
  • Experience with audio / video technologies used to deliver a production service to consumers
  • Experience working with consumer electronics and devices

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

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