Principal Program Manager, Ar Projects

3+ months agoSeattle, WA


Are you an experienced Program Manager interested in an opportunity to help drive Amazon's flywheel and develop your A to Z business understanding? Do you enjoy learning about different Amazon business types and new subsidiaries, and thinking creatively about brand new businesses that Amazon is inventing on behalf of customers? The Global Accounts Receivable (GAR) AR Projects team is seeking a creative and passionate principal program manager to help achieve our vision to provide a world-class Order-to-Cash (O2C) onboarding experience to our global business partners in support of Amazon's journey to become earth's most customer-centric company. We love to offer our customers unique world-class experiences, and we invite you to help Amazon make history!

The Principal Program Manager will have ownership of delivering a high quality, smart Accounts Receivable management platform. This individual will lead our initiative for technological greatness while standardizing the global implementation processes and driving efficiency. This role will require engagement and alignment with local and global business, finance, and operational teams, system developers and product managers. Responsibilities include supporting business initiatives through designing transactional workflows, defining requirements and testing of the solutions to ensure delivery is as expected and delivering and improving the customer experience. Implementation of mechanisms to monitor and measure performance is essential.

The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with knowledge of program management, demonstrate strong relationship and strategic influencing skills, be experienced in large scale change management across functions and geographies, and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering results through strong program management skills, problem solving skills, influencing without authority, strong ability to prioritize, and a passion for customer experience.

Primary areas of responsibility include:

• Partner with key counterparts across geographies to launch initiatives in a scalable and cost effective manner
• Develop a solid understanding of Amazon's Finance Operations systems and processes
• Translate complex business requirements into functional designs
• Oversee comprehensive testing of systems changes and development of standard operating procedures, process documentation and performance metrics
• Manage process transitions/implementations across multiple functions and geographies
• Motivate and influence business, operational and technical teams to ensure that best practices are followed and implemented
• Identify, assess, track and mitigate risks at multiple levels
• Proactively monitor program performance to identify, address and prevent potential issues
• Address barriers through problem solving, communication and active coordination with stakeholders
• Drive effective teamwork, communication collaboration and commitment across multiple disparate groups with competing priorities
• Used to operating at all levels of the organization
• Excellent communicator and influencer skills results-orientated and tenacious
• The credibility and influencing skills and strategies to be able to build buy-in to change


• Bachelor's Degree
• 7+ years of experience in program or project management
• 7+ years of experience delivering cross functional projects
• 7+ years of experience managing, analyzing and communicating results to senior management
• 7+ years of experience working cross functionally with tech and non-tech teams
• Experience defining program requirements and using data and metrics to determine improvements


• International experience at a multinational organization a plus
• Previous experience supporting Finance projects
• Experience with complex problem solving using Lean / Six Sigma techniques a plus
• Independent and entrepreneurial style showing the ability to work with minimal direction in a fast-paced and rapidly changing environment
• B2B industry experience a plus
• Ability to travel 1-2 times per year (post Covid-19)

Job ID: Amazon-1481707