Amazon

Principal Customer Solutions Manager - Global Financial Services

3+ months agoMadrid, Spain

DESCRIPTION

Are you passionate about shaping the future of the financial services industry by translating customer's objectives to actions that realize long-term value through innovation? Do you have the business and technical savvy to earn trust with C-level executives and project team members alike? Have you delivered transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes?
At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You are detail oriented, have excellent problem-solving abilities, and an exemplary communicator. Your technical expertise and operational excellence will influence your decisions and help drive robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and to love to reach and exceed goals.
As a trusted customer advocate, you will help large global financial services organizations, with businesses in Latin America, understand best practices around adopting advanced cloud-based solutions, and how to migrate existing workloads to the cloud. Together with them, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS within financial services firms. We are also looking for individuals with a demonstrated ability to think strategically about business, products, and delivery challenges.

As an AWS Customer Solutions Manager (CSM), you will establish a deep understanding of your customer's business vision, culture and processes. You will lead the successful adoption of AWS, guiding customers through the people, process, and technology facets of their cloud transformation journey. You will serve as the customer's cloud journey coach and voice of customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams. You leverage your communication, program management, technical, operations, and transformation acumen to understand your customer's strategic goals, translate them into an executable plan, and deliver successful, often industry changing, customer outcomes on AWS.

Successful candidates are motivated by the customer's long-term success, have a mix of technical and business expertise, are data and detail driven, and have experience delivering large-scale programs. You are a proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels. You collaborate with a wide range of technical and non-technical teams, while navigating across geographical and organizational boundaries. You are a natural problem solver who steers ambiguity and leads autonomously.

ROLE & RESPONSIBILITIES:

As a Customer Solutions Managers (CSMs), you will be obsessed with accelerating your customer's cloud adoption and driving value from investments in the cloud. You have ownership of customers' cloud enablement / adoption readiness, driving migrations at scale, leading digital transformations, and benefit/ value realization for AWS customers.

For effective adoption of AWS, you will focus on driving customers' people and operating model change. You ensure customer leaders have sufficient knowledge of AWS and establish an education strategy to up-skill technical and non-technical roles across the customer's organization. You will work closely with customer stakeholders, to define their cloud's business case, establish a vision / roadmap for their cloud program. You will be a customer advocates, driving resolution of blockers to migrations and new solutions on AWS by delivering successful proof of concepts and creating paths towards value realization.

For migration success, digital transformation and value realization, you will work backwards from the customers' cloud business case and defines the customer's cloud migration/ digital transformation strategy which guides people, process and operating model changes for customer success. You will define a detailed plan which includes key milestones collectively owned by Customer, AWS and Partner teams. You will partner with your customers to install and mature their Cloud Business Office capabilities, accelerate migrations and broader adoption of AWS at scale. You will work with your customers to establish the Cloud Leadership team and broader governance structures to effectively govern both you partnership with the customer, and the customer's adoption of AWS. With a focus on accelerating adoption, you will drive the effective use of mechanisms to improve migration velocity and customers' ability to operate business applications at scale on AWS, reducing the customer's time to benefit.

The primary focus for you, is serving as the cloud change agent for your customers, bringing structure, programmatic discipline and thought leadership to drive forward migration readiness, migration velocity and digital transformation/ modernization. You will balance bringing best practice AWS learnings to the customer, with the freedom to explore to find innovative ways to help tailor existing learnings and/or build something new that is more relevant and impactful to your customer needs on AWS. Ultimately, you are driven by making sure the customer realizes their goals and ambition on AWS, key obstacles are rapidly unblocked enabling the customers cloud journey to efficient.

You are measured on customer's success of cloud adoption, based on:
• cloud enablement capabilities installed to drive customers' People and Operating Model change for effective adoption of AWS. Including, training strategy to upskill technical and non-technical roles across the customer's organization.
• workloads migrated to AWS, new customer solutions built on AWS, and by the breadth of AWS services employed by the customer.
• customer engagement effectiveness, including writing effective briefing documents and establishing key relationships with stakeholders to drive migrations at scale.
• establishing and managing an outcome-driven adoption plan to realize customer's account vision and strategy while reporting on customer maturity and adoption progress.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

BASIC QUALIFICATIONS

• Demonstrable experience driving complex, large scale, IT/technical/platform programs including customer-facing experience delivering transformations for large enterprises with global operations with complex stakeholder landscapes and decision-making processes
• Proven track record of developing a digital strategy, business case and architecture design for customer(s)
• Delivered solutions on of public cloud technologies to facilitate realization of business strategy
• Executive presence and effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers. (Spanish, Portuguese and also English)
• Ability to adapt your schedule to work with business units located in Latin America
• Experience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation and on-time delivery
• Demonstrated cross-functional leadership, collaboration, organization, and operations excellence skills
• Analytical, data-driven problem solver who thrives in a dynamic, customer-focused environment
• Technically proficient, able to learn new tools, services, and concepts quickly
• SCRUM/Agile, PMP, Prince2, PgMP, Six Sigma, SAFe certified or related experience
• Bachelor's degree or equivalent practical experience

PREFERRED QUALIFICATIONS

• AWS Certification(s) with experience implementing AWS and/or other cloud services
• Experience in working with global financial services customers (Banking, Payments, Capital Markets, Insurance)
• Versed in Software DevOps and Cloud Operating Models
• Experience working within a public cloud sales organization
• MBA degree or equivalent

Job ID: Amazon-1454098