Principal Accessibility Program Manager



Are you passionate about accessibility? Do you want to enhance the experience of employees with disabilities? Do you have the ability to educate and influence others about accessibility best-practices and implement a solid strategy for adopting accessible solutions? Amazon's People Technology/Product Experience team is looking for an Accessibility Program Manager to analyze and drive improved accessibility of digital products and websites that our employees use every day to do their jobs and utilize employment-related services. The Accessibility Program Manager will also influence tools and technology used by job applicants and temporary staff such as Deque WorldSpace, Compliance Sheriff, JAWS, and FireEyes.

As the Accessibility Program Manager, you will collaborate with Human Resources and IT professionals to evaluate websites and products against accessibility standards such as W3C and WCAG 2.0 and define accessibility standards across the product portfolio. You will own documentation of new accessibility processes and provide expert insights to the Product Management and User Experience teams. You will influence stakeholders, including business leaders, to invest in enhancements for existing technology and to procure new technology that meets accessibility standards. You will think out of the box to find accessibility solution that meet business needs.

Basic Qualifications

  • Bachelor's degree or the equivalent
  • Experience in and passion for accessibility and assistive technologies
  • Working knowledge of accessibility standards (e.g., W3C and WCAG 2.0)
  • Knowledge of upcoming changes and trends that will drive accessibility standards in the near future
  • Familiarity with assistive technology for both desktop and mobile environments (e.g., screen readers, magnifiers, closed captioning, and alternative input devices)
  • Familiarity with hardware devices needed to utilize accessibility features of software and websites
  • Ability to clearly and concisely communicate with technical and non-technical stakeholders across Amazon's HR organization, and occasionally with business leaders
  • Ability to influence stakeholders and be a strong internal advocate for accessibility of internal tools and websites
  • Ability to work independently and with limited general supervision
  • Ability to effectively prioritize competing demands
  • Ability to collaborate and drive resolution when conflicts arise
  • Excellent written and verbal communication skills

Preferred Qualifications

  • Bachelor's degree with major, minor, or significant coursework in Computer Science or related field
  • Demonstrated ability to analyze HTML code for accessibility issues
  • Demonstrated ability to analyze data and employ problem-solving skills to effectively communicate the most accessible solution

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

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