Practice Manager

3+ months agoLondon, United Kingdom


Are you passionate about building and leading successful IT transformations at large enterprises across the UK & Ireland? Do you love leading an enterprise customer through a variety of projects involving IT strategy, distributed architecture implementation, and hybrid Cloud operations? Can you lead world class teams that drive breakthrough business outcomes using new IT deliver models?

AWS Professional Services is seeking a consulting Practice Manager who has experience working with Enterprise clients and can lead a team of specialists across a range of disciplines. As an AWS Practice Manager, you will be responsible for building and managing a team of professional services consultants working with customers and partners to architect and implement innovative solutions. You will routinely engage with Director, VP, C-level executives and governing boards. You will be responsible for opportunity capture and driving engagement delivery. You will work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets.

The ideal candidate will bring a diverse IT and/or Management Consulting background and knowledge of industry IT trends within the public sector space, leveraging this credibility as a strategic advisor to our customers, partners and internally across AWS.

The ideal candidate will be able to craft an innovative, forward-looking strategy while clearly outlining the investment and multi-step go-to-market plan necessary to help AWS customers lead the changes to IT strategy, policies, processes, people, governance and partnerships.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. By submitting your resume and information, you authorize to transmit and store your information in the group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.


• 10+ years of experience in and customer-facing positions as a professional services leader.
• 10+ years of experience with public sector leading enterprise-level IT consulting programs, contracting procedures, standards and specifications
• Outstanding customer relationship management, sales, experience and collaboration skills
• Demonstrated ability to think strategically about business, product, and technical challenges
• Consulting practice leadership as manager; team size >20 and P&L responsibility
• Experience leveraging formal program management methodologies on enterprise level engagements
• Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.
• Excellent people management skills, including the ability to influence, negotiate and achieve results through others who are not direct reports.
• Bachelors or Master's degree in information technology or computer science or equivalent experience
• Ability to speak and write fluently in English


Customer facing skills to represent AWS well within the partner environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
• Previous revenue management and forecasting experience.
• High-level of skill communicating and collaborating effectively across internal and external organizations, including sales, solution architects and customers
• Strong organizational and project management skills (PMP) with an ability to manage numerous, competing demands from internal and external stakeholders and customers
• Experience attracting new talent, developing team capabilities, and performing people management responsibilities
• Demonstrable knowledge of Enterprise IT Trends, procurement process and decision making
• The ability to generate ideas for how our program offerings can make our customers more successful
• Experience in a fast-paced, startup (or startup-like) environment and experience
• Outstanding customer relationship management experience and collaboration skills in a consulting team leader role
• Experience with providing strategic, consultative services in a sales or professional services environment.
• Must enjoy working in a highly collaborative environment fast paced environment.
• Ability to communicate complex topics to an audience with various functional knowledge
• Experience with cost engineering Cloud environments to ensure customers operating at the lowest cost per customer footprint with integrated continuous cost improvement
• Proven experience migrating production enterprise applications to public and private Cloud
• Experience with DevOps, Continuous Development, Continuous Deployment, Continuous Integration and Micro-Services
• Experience with ITSM processes and ITIL, along with integration experience of Cloud solutions and services with enterprise IT Service Management systems and processes

Job ID: Amazon-1457173