Pop-Up Sr. Retail Experience Manager (Store Manager) – Greater Chicago Area (Illinois)


Amazon Pop-Ups are retail kiosks that offer customers an opportunity to interact with and experience the full range of Amazon devices, from Echo to Fire TV to Kindle, and learn about Amazon services and content. The Amazon Pop-Up team provides a hands-on, customer-friendly way for our visitors to ask experts questions about our devices and features and try them out in person. The Amazon Devices team is seeking an experienced leader, who can bring Amazon's customer obsession to life in a retail environment and effectively manage a P&L through overall daily operations and management of our experience platforms in the Pop-Ups.

Primary responsibilities:

  • Attract and engage customers while exhibiting deep product knowledge and displaying product features, pricing and program offers.
  • Hire and manage multiple leaders of teams with accompanying responsibilities of allocating and directing work.
  • Manage team's performance and provide regular feedback to support employees' growth.
  • Onboard new associates, train, and support career development of associates amongst many other key managerial responsibilities.
  • May manage one or more stores, larger or different format or stores that are more complex.
  • Regularly visits store locations and spends some time working the floor.
  • Possesses deep knowledge of customer behavior patterns. Teaches direct reports to look for these kinds of patterns and use the data to make small, incremental improvements around the store and to improve the associates' selling tenants.
  • Onboard new associates, train, and support career development of associates amongst many other key managerial responsibilities.
  • Proactively identifies process improvements, determines root causes/road-blocks, and designs solutions, along with manager, to significantly improve operational excellence.
  • Determine and drive best practices to improve performance metrics and share those best practice improvements across the region.
  • Audit location's weekly labor schedule ensuring allocated labor hours, Amazon labor guidelines, applicable labor laws, promotional and holiday event hours, tasking requirements and sales volume requirements are met.
  • Develops relationships with internal corporate teams such as Product Management to convey store-level feedback and regularly advocates for the customer.
  • Present the store's performance results to Store Operations Leadership team at Weekly Business Reviews and Quarterly Business Reviews.
  • Audit store's procedures for inventory management with a goal of 100% accuracy of inventory counts. · Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge.
  • Maintain merchandising standards while troubleshooting on-site, ensuring all products displayed are working properly and replacing any malfunctioning products as necessary.
  • Works with ASM in being responsible for the physical safety of the merchandise and the stores.
  • Be on your feet for up to 8 hours at a time.
  • Push, pull, lift or carry items up to 40 pounds (with or without reasonable accommodation).

Basic Qualifications

  • 5+ years of retail store management experience and P&L experience.
  • 4+ years of people management experience.
  • Retail experience in consumer electronics.
  • Ability to work flexible hours including nights, weekends and holidays.
  • Experience leading multiple units of business.
  • Experience in recruiting, hiring and developing a talent pipeline to support future growth opportunities.
  • Experience in communicating and presenting product features and teaching others to sell.
  • Experience in assisting customers in person and on the phone, completing trainings, tracking and recording sales and traffic data, merchandising products and promotional materials, cleaning and maintaining presentation standards, keeping product demos functional and receiving inventory.
  • Bachelor's degree in Business Administration or related area.

Preferred Qualifications

  • 7+ years of people management experience.
  • Multi unit leadership experience.
  • Strong written and verbal communication skills.
  • Experience with detail oriented work and communication.
  • Composed, poised and professional demeanor.
  • Willingness to roll up one's sleeves to get the job done.
  • Demonstrated success in problem solving and delivering results.
  • Resume that shows steady progression in Retail Management for 3+ years.
  • Deep understanding of Amazon devices and the Amazon ecosystem.
  • Passion for Amazon and commitment to delighting customers.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Meet Some of Amazon's Employees

Mae M.

Senior UX Designer

Mae integrates human-centered design into tools that enable business partners to operate efficiently and intuitively. She analyzes customer needs and pain points to improve designs.

Heather Z.

Director of Alexa Engagement

Heather focuses on building great customer experiences for Alexa users. She heads a team of technical and creative professionals who bring the product to life.

Back to top