DESCRIPTION

Description
Philippines Training Manager will be responsible for the coordination, execution and implementation of all learning programs used to train new hire and existing CTPS Associates and Investigators in Manila. S/he will ensure delivery of needed learning interventions, manage trainers and support their development, track delivery through the LMS, maintain and communicate performance metrics reporting and track associate performance to ensure continuous improvement.
S/he will develop an active partnership with senior leaders across the Manila Operations organization to coordinate and schedule training and drive consistencies in performance, consult with Capacity Planning, Workflow Management and Site Leaders to determine specific training requirements and provide resources to meet the workforce training needs of the business.

Specific Expectations
• Hire, manage, coach, assess and develop the Manila CTPS trainers and coordinate their work
• Plan, schedule, and coordinate all required Associate/Investigator training for Manila site
• Train, assess, coach and develop Auxiliary Trainers and coordinate their work
• Provide reports and statistics on Specialty- and Site-specific training performance against goals
• Partner with Manila Site Leadership to ensure that training is appropriate to the training audience and designed to fulfill requirements with the optimal delivery methodology for strategic training initiatives
• Team with Manila Site Leadership to drive Global and Regional Training strategy, infrastructure, best practices and continuous improvement
• Ensure complete, accurate and timely data collection and communication by trainers
• Administer the LMS for the site
• Deliver training as needed - up to 10%.
• Lead by example, modeling Amazon's leadership principles

BASIC QUALIFICATIONS

Basic Qualifications:
• Three years successful experience as a people manager
• Skilled in assessing, teaching and coaching training skills
• High level of adaptability, flexibility and effectiveness in handling multiple priorities simultaneously
• Exceptional communication skills: must be a poised, confident and engaging presenter of a wide variety of topics in a range of settings, including delivering to large and remote audiences
• Excellent written skills: must be able to write a variety of documents, including: proposals, reports, training course outlines and content, written tests/assessments and other documents necessary for training department management
• Adult learning methodology expertise, including delivery, assessment, evaluation and how to maximize the assimilation and retention level of the audience
• Exceptional relationship-building and influencing skills and the ability to lead a functional organization without direct authority
• Ability to collaborate with a range of business partners, including instructional designers, subject matter experts and other business partners in strategic planning, training development & delivery, team expansion, management and development
• Proficiency in training technologies such as LMS systems, e-learning, and distance learning
• Proficiency in MS Office: Word, Excel, Visio, PowerPoint, and Outlook
• Demonstrated knowledge of adult learning and training practices especially in technical support contexts
• Skilled in use of training technology for delivery and use of technology for development of training materials and general work deliverables
• Bachelor degree in related filed

PREFERRED QUALIFICATIONS

Preferred Qualifications
• Successful experience managing a team in a multinational organization
• Experience in a technical training role
• Experience in contact center management or training
• Learning/training certification a plus