Payroll Ops Workflow Analyst

1 month agoHyderabad, India


About the ORG: employs more than 1M staff worldwide and our team's goal is to pay our employees accurately and on Time, with the highest customer obsession and controllership, at the lowest cost to Amazon.

Job Description: We are looking for an energetic and enthusiastic Workflow Analyst who will also act as capacity planner for Payroll Operations team. Key responsibilities include:

  • Maintain and improve forecasting models for Payroll Operations team.
  • Plan capacity for Hyderabad, Pune and Manila service center
  • Be curious about how historical data will influence the models you create
  • Collaborate with stakeholders to make sure you understand how thing operate and look for ways to innovate
  • Monitor, record, and escalate real-time schedule adherence impacts; including tardiness, absenteeism, and other schedule deviations.
  • Recognize and initiate escalation process for systems outages and submit problem tickets to the help desk, and initiate appropriate tactics to ensure service levels are maintained.
  • Provide feedback, analysis and reporting of relevant trends, such as: assignment performance stats, assignment arrival patterns, staff productivity, attrition rates and resource allocation.
  • Monitor intraday performance of assignments and staffing levels across sites to ensure ongoing service performance is maintained, identifying and responding to periods which require remediation tactics (e.g. adjusting schedules, canceling offline activities, procuring overtime)


4+ years of relevant experience
Proficient in Microsoft Excel
Flexible to work in shifts
Experience with forecasting volume and schedule generation
Demonstrated ability to work with large data sets


Intermediate to advance knowledge of VBA, tableau.
Ability to effectively use tools such as Data Warehouse, SQL, etc
Have lead initiatives at team/skill/site level
Ability to handle business continuity plans

Client-provided location(s): Hyderabad, Telangana, India
Job ID: Amazon-1396992

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