Payments Program Manager
- Dublin, Ireland
As one of the largest e-commerce companies in the world, Amazon processes billions of secure on-line transactions via a number of payment mechanisms, including credit cards, direct debit, electronic gift certificates and disbursements. Transactions are processed on behalf of thousands of merchants, including Amazon.com. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience.
Payments Business Operations Team supports the larger payments teams including software development, product management and technical operations. The Business Operations team is the first contact for payment transaction issues, receiving escalations from internal clients such as Customer Service, Finance, Accounting and Fraud as well as third party partners and banks relied upon to process payments. Additionally this team is responsible for driving operational efficiencies and escalation reduction opportunities. This team also manages the operational relationship with third party payment partners, advocating for customer experience and driving operational improvements.
This role is responsible for managing key payment partners and driving operational excellence in France. In addition to managing external partners, this role is required to serve as a hands-on analyst, resolving escalations, grounding and driving improvement projects to improve customer experience.
The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. The ideal candidate be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems. The ideal candidate will be analytical in their decision making, with the demonstrated ability to drive issues to completion and have a passion for supplying their clients with data. Experience with the payments industry is preferred.
For this position, we expect..
• several years relevant work experience/ Payments industry experience in French payments space
• Strong analytical skills with excellent problem solving abilities
• Experience driving small to medium sized projects
• Experience managing external relationships
• Strong written and verbal communication skills
• Bachelor's Degree or Equivalent
• Fluent in French and English
Further Qualifications would be a plus..
• Able to write SQL queries is a plus.
• Analyze vast amount of data and provide in depth analysis
Are you interested? We look forward to receiving your application. Please submit your online application including your CV and covering letter in English.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. For individuals with disabilities who would like to request an accommodation or any other assistance, please let the recruiting team know and they will support you with the necessary actions throughout the interview process.
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