Payments Program Manager
- Vancouver, Canada
As one of the largest e-commerce companies in the world, Amazon processes billions of secure on-line transactions via a number of payment mechanisms, including credit cards, direct debit, electronic gift certificates and disbursements. Transactions are processed on behalf of thousands of merchants, including Amazon.com. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience.
Payments Business Operations Team supports the larger payments teams including software development, product management and technical operations. The Business Operations team is the first contact for payment transaction issues, receiving escalations from internal clients such as Customer Service, Finance, Accounting and Fraud as well as third party partners and banks relied upon to process payments. Additionally this team is responsible for driving operational efficiencies and escalation reduction opportunities. This team also manages the operational relationship with third party payment partners, advocating for customer experience and driving operational improvements.
This role is responsible for managing key payment partners and driving operational excellence in UK, IT and ES. In addition to managing external partners, this role is required to serve as a hands-on analyst, resolving escalations, grounding and driving improvement projects to improve customer experience.
The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. They should be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems. They will be analytical in their decision making, with the demonstrated ability to drive issues to completion and have a passion for supplying their clients with data. Experience with the payments industry is preferred.
• Extensive work experience in Payments industry experience in UK and EU payments space
• Strong analytical skills with excellent problem solving abilities
• Experience driving small to medium sized projects
• Experience managing external relationships
• Strong written and verbal communication skills
• Bachelor's Degree or Equivalent
• Fluent in English.
• Able to write SQL queries is a plus.
• Analyze vast amount of data and provide in depth analysis
• Fluent in Spanish/ Italian
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