Manager - Support Ops
- Newark, NJ
Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers.
The Retail Systems function is responsible for building retail platforms, tools and automation required to manage selection, maintain competitive pricing, forecast demand, buy products and deal with vendors. Pricing Analytics and Operations is an integral part of Retail Systems enabling Amazon's pricing strategy and operations. The team's primary role is to provide on-time and accurate inputs to help make great pricing decisions. We build and execute on scalable & efficient processes to ensure Amazon's price competitiveness. The tasks handled by this group have a direct impact on customer buying decisions and Amazon's topline & profitability.
Do you want to be part of the team that ensures Amazon keeps its "best price" promise across millions of products worldwide? Does the challenge of driving decisions in a dynamic environment excite you? Do you love solving complex business problems using technology? Are you seeking an environment where you can drive innovation? Are you a passionate self-starter? If the answer to the above questions is a resounding "YES", read on!
The Manager - Operations, will lead and manage a team of high performing individuals, responsible for end to end pricing operations management of retail categories in various Amazon international marketplaces.
The job involves organizing, planning, prioritizing and scheduling work assignments, in addition to owning the production & quality KRAs for this team. He/She will manage performance measured on operations/business goals and SLA metrics.
The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned. He/She will be the first point of contact to the retail teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams.
The individual will interface and drive agenda with the automation & technology teams to build scalable solutions. In addition, he/she will be responsible for ensuring the safety, security and integrity of Amazon's systems and data.
The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. He or she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company.
The ideal candidate actively seeks to understand Amazon's core business values and initiatives, and translates those into everyday practices.
Some of the key result areas include, but not limited to:
- Responsibility for meeting operational and business goals
- Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals.
- Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
- Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.
- Executing specific people programs on coaching and development and team engagement.
The role requires working in rotational shifts. Candidates applying for this role, should be willing to work in Day / Night shifts.
Bachelor's degree in Engineering (CS/IT)/MCA and Master's degree in Management (full time courses only, no part time/ correspondence courses) •
4+ years of relevant experience in a business analyst and tech operations domain. Exposure to working with technology teams and solving operational issues using technology.
Experience in people management -
Ability to understand data from large volumes of data to make the right business decisions.
Ability to display complex quantitative data in a simple, intuitive format and to present findings in a clear and concise manner Experience in developing requirements and formulating business metrics for reporting, familiarity with data visualization tools, e.g. Tableau •
Ability to influence and manage both peer-level and senior stakeholders. Experience developing business cases and successfully presenting to leadership.
Advanced SQL skills, advanced Microsoft Office skills, particularly Excel and analytical platforms. Excellent written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive)
Has managed critical operational processes, with SLA responsibility.
Strong analytical, mediation and problem resolution skills.
Track record of employee development (including an emphasis on selection and retention).
Strong organizational and multitasking skills with ability to balance competing priorities • Proven project management skills • Exposure to RegEX, XPATH, Application monitoring will be an added advantage . Knowledge of SQL, ETL manager Excellent written and oral communication skills
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