Manager, Strategic Account Engagement

3+ months agoSeattle, WA


At Amazon Business (AB) we're hiring a Manager to lead Strategic Account Engagement teams across our Commercial business segment. The Strategic Account Engagement team engages in a wide variety of projects for Customers and partners, providing collective AB Customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AB organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our Customers across all industries.
Role and Responsibilities
The Manager is responsible for the performance of a portfolio of Customers with multiple, concurrent Customer projects that vary in size and scope. The Manager is accountable for the following (but not limited to):

• Lead collaboration with Sales, ProServe, and training and support teams to seek to understand our Customer's needs, their business, how success is defined, and ensure that we are helping the Customer to realize tangible value from AB engagement
• Lead individuals, teams or multiple groups involved in the program including internal as well as Customer stakeholders
• Gain continuous Customer commitment to drive and accelerate spend adoption with Amazon Business
• Improve processes and productivity, end user experiences, reduce costs, and accelerate organization performance
• Sets vision and goals while driving teams to achieve Customers' business outcomes by managing issues, risks, decisions, and action items
• Earn trust of various Customer and internal stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project level resources such as SMEs
• Challenge, recommend and redirect teams as well as manage client expectations during the engagement
• Relay Customer needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams
• Provide timely, clear and concise and complete communications to Customer and Amazon Business Leadership


• 5 years' + experience in B2B procurement with services delivery, Customer success management, change management, procurement or consulting
• Deep knowledge of procurement and source to pay processes and solutions
• Ability to apply strategic thinking and demonstrate understanding of requirements to execute
• Excellent people management skills, incl. the ability to influence others and lead Customer engagements
• Outstanding presentation and communication (verbal & written)
• Strong relationship building skills, across all levels of management
• Results-oriented and ability to plan and prioritize work activities with a relentless discipline to achieve goals
• Ability work under pressure and meet deadlines on time
• Ability to make decisions guided by policies, procedures and business plan with limited guidance
• Negotiation and conflict resolution capabilities
• Strong ownership, bias for action and willingness to role-up your sleeves
• Ability to travel to Customer sites (40-50% travel)


Preferred Qualifications
• Experience managing/leading teams at Amazon
• Experience with common system integrations (SAP, Oracle, Coupa, etc...)
• Expert use of MS Office Suite, CRMs (e.g., sales automation tools, eLearning tools
• Experience with for program management
• Managed engagement for Fortune 100 company (or local equivalent, e.g. Dax 30)
• Meets/exceeds Amazon's leadership principles requirements for this role
• Meets/exceeds Amazon's functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Job ID: Amazon-1330418