Manager, Program Management - Sas Signature

3+ months agoSeattle, WA


The SAS Signature organization strives to improve the Amazon customer experience by working directly with Retail Selling Partners to enable more selection, reduce defects, and drive growth across their businesses. Our team invents and innovates across technology, processes and people to enhance the services we offer, improve Selling Partner engagement and satisfaction, and build scalable solutions.

The Retail SAS Program Management team is responsible for building robust processes, identifying opportunities for improvement, and partnering with dependent teams to improve tools and systems for internal and external customers. The Manager, Program Manager will led a team of Program Managers to develop, standardize, and automate processes to drive efficiency and scalability for the SAS Program. They will work closely with engineering, product management, operations, marketing, and Retail to improve the Selling Partner experience and drive business results through continuous improvement. ACES (Amazon Customer Excellence System) is Amazon's program for driving process and customer experience improvement. ACES brings together the tools of Lean, Six Sigma, technology, and Amazon's customer-obsessed culture, to create process excellence.

The ideal candidate has experience successfully hiring and developing Program Management teams. They are able to set a vision for a team and put the right mechanisms in place to keep team members focused on delivering against it. They are highly analytical, resourceful, customer-focused and team oriented, with clear communication skills and the ability to build effective relationships with, and influence, key stakeholders. They have a prove track record of looking around corners and thinking big to develop creative solutions to difficult problems. They are highly autonomous and have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.


• 2-5 years experience hiring and developing Program or Product Management teams
• Experience owning program strategy and developing mechanisms to manage end-to-end delivery
• Experience solving problems in innovative ways, driving automation, and measuring results
• Excellent written and verbal communication
• 5+ years of experience in program or product management
• A Bachelor's degree or higher


• MBA preferred
• Lean/Six Sigma experience
• Experience with business analysis and expertise in Excel
• Demonstrated ability to manage multiple projects, prioritization, planning and task delegation
• Ability to think and react in a high energy, fast-paced environment
• Sound business judgment and analytical thinking skills as well as a proven track record of taking ownership and delivering results

Job ID: Amazon-1456316