Manager, Brokerage Operations


Amazon's Linehaul Execution team is seeking a highly skilled and motivated Brokerage Manager to help build new linehaul execution teams and assist in the tactical management, procurement, and execution of Linehaul movements flowing into and out of our North American Fulfillment Centers, Sort Centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a high growth area within Amazon.

An ideal candidate has a proven ability to grow and lead large teams, innovate new creative business solutions, drive process improvements, standardize processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication and interpersonal skills while having the ability to work independently in a high pressure environment and exercise sound judgment where clear guidelines may not exist. The successful candidate will be proficient at solving complex logistics challenges and possess a bias to get things done and deliver results.

  • Build a high performance linehaul execution team
  • Onboard strategic carrier partners and potential customers for our own backhaul opportunities
  • Proactively monitor Linehaul activity to identify, address, and prevent potential issues.
  • Negotiating rates with carriers to achieve optimal margins
  • Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Sort Centers, Fulfillment Centers).
  • Develop performance metrics to assist with driving business results.
  • Ability to translate customer service requirements into logistics requirements.
  • Lead initiatives to optimize transportation lead times, costs and service levels.
  • Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
  • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.

Excellent communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers during shift changes as needed throughout the activity cycle and during daily/weekly reviews.

Basic Qualifications

  • A completed Bachelor's Degree from an accredited university, or 2+ years Amazon work experience
  • 7-10 years experience in Brokerage Management functions.
  • Experience managing a division, department or team at a large brokerage firm.
  • MS Office experience required, with advanced level in Excel (v-lookup, pivot tables, macros, etc.)
  • Knowledge of Lean and Six Sigma methodologies
  • Must be able to work weekend and night shifts as needed, as this team provides tactical support to Amazon's fulfillment and sort center network 24 hours /7 days week

Preferred Qualifications

  • Degree in Logistics, Transportation or related field
  • 10+ years work experience in logistics/transportation industry. Work in a dispatch, brokerage or driver management capacity is a plus.
  • Familiar with various types / sizes of transportation equipment (tractors, trailers).
  • Demonstrated success working major / strategic account
  • Experience with an account or business unit start up
  • Understanding of US DOT regulations.
  • Proficiency in Lean and Six Sigma
  • Experience in manufacturing, transportation, customer service, and/or distribution environments
  • Data management & data quality control experience with experience pulling and analyzing large sets of data
  • Demonstrated experience using data to drive root cause elimination and process improvement
  • A self-starter who loves data and who enjoys spotting the trends in it!

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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