Amazon

Manager, Account Management

3+ months agoTokyo, Japan

DESCRIPTION

Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach Amazon customers on Amazon.co.jp, across our other owned and operated sites, on other high quality sites across the web, and on millions of Kindles, tablets, and mobile devices. We start with the customer and work backwards in everything we do, including advertising. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you've come to the right place.
Amazon Advertising is seeking a Senior leader in Japan for our Emerging Advertising sales across Sponsored and Display Advertising. This person will lead a part of regional organization that is responsible for delighting our advertisers by maximizing the return on their marketing investment. Internally, this role will partner closely across a number of teams including Sales, Retail, Product, Creative, and Shopper Marketing. Externally, this person will drive strategy alignment with advertisers, partner with our retail and other internal teams to deliver quarterly business reviews for our top accounts in order to maximize their learning and success with Amazon, and serve as the single-threaded owner for the service model Amazon Advertising provides.
You will lead your team to be strategic consultants for each retail vertical, providing media insights and recommendations that help clients. You will leverage your experience and judgment to define organizational strategy, processes, tools, and incentives to maximize ROI and accelerate growth. You will drive execution of your strategy, ensuring that your team is consistently delivering measurable results in advertiser satisfaction, YoY revenue growth, renewal rates and other operational quality metrics. You will partner closely with sales leadership, peer leaders in the Insights and Performance organization, and product leadership to establish joint goals and strategies to drive advertiser satisfaction.

Specific responsibilities include: Develop and execute service strategies tailored to client needs, team development, and revenue objectives; obtain ongoing client and partner feedback to assess performance against organizational objectives; engage with Amazon Advertising's leadership team and product/platform leadership to represent business results and advocate for customer needs; hire and develop a world-class team; conduct resource management and capacity planning; understand the Amazon Advertising product suite, tools, and campaign management workflow and how our broader Customer Success Team integrates with each; develop and implement best practices to drive consistently strong ROI and ease of doing business and to scale for anticipated growth.

Responsibilities
• Serve as a knowledgeable partner on Amazon Advertising's product suite, tools, and campaign workflow, partnering effectively with internal teams to accelerate growth and leveraging expertise to add value in client engagements and senior leadership conversations
• Develop and execute service strategies tailored to client needs, team development, and revenue objectives
• Hire, coach, and develop a world-class team, empowering team members to effectively manage stakeholders, drive growth and increase advertiser satisfaction
• Obtain ongoing client and partner team feedback to assess performance against organizational objectives
• Engage with Amazon Advertising's leadership team and product/engineering leadership to represent business results and advocate for customer needs
• resource management and capacity planning
• Develop and implement best practices to drive consistently strong team results with a focus on scaling initiatives for anticipated growth

5121595051
5121541051
5121553051

BASIC QUALIFICATIONS

This position requires superior verbal and written communications skills in both Japanese and English
• Bachelor's degree
• 10+ years of solid experience in digital advertising and client success roles and business strategy experience
• 5+ years of experience in people management
• 5+ years' experience in client-facing role with a strong focus on data analysis
• Proficient with Microsoft Excel and Tableau.
• Strong negotiating skills and ability to influence internal and external stakeholders
• Proven record of attracting, retaining and growing exceptional account management and customer service professionals

PREFERRED QUALIFICATIONS

• MBA
• Adept at solving problems that span business and technology
• Proven record of attracting, retaining, and growing exceptional account management and customer success professionals
• Strong negotiating skills and ability to influence internal and external stakeholders
• Ability to work cross-functionally and with a wide range of employees with different skill sets
• Excellent organizational, interpersonal, and communication (written and verbal) skills
• Ability to navigate data and leverage analytics to make decisions
• Understanding of ad serving, cross-channel attribution, and media math
• Ability to establish effective cross-team and cross-functional partnerships to drive cross-team initiatives

Job ID: Amazon-1334863